Director, Operations Excellence

Who We Are Wingstop is not a wing business – it is a flavor business. Our mission to serve world flavor began in 1994, and since our first brand‑partner operated Wingstop location in 1997 we have grown to serve one billion wings. What We’ll Need The Director, Operations Excellence is responsible for defining, measuring, and elevating operational performance across Corporate and Brand Partner restaurants. As the system architect, the role establishes standards, metrics, and insights that enable consistent execution at scale. Scope & Impact Enterprise‑wide influence across Corporate and Brand Partner operations Ownership of operational performance frameworks, reporting, and scorecards Direct impact on brand consistency, same‑store sales performance, operational efficiency, and waste reduction Compliance and risk mitigation Key Accountabilities Design and manage enterprise‑wide operational performance frameworks Establish KPIs for QSC, food safety, and operational efficiency Build dashboards and scorecards that provide clear, actionable visibility Translate data into insights that drive operational and financial performance Identify key drivers of same‑store sales and connect them to execution Define and evolve brand scorecards and performance benchmarks Measure and report performance variability across the system and identify trends and gaps Quantify gaps between top and bottom performers and develop strategies to raise the performance floor Identify inefficiencies impacting throughput, cost, and guest experience Track adoption, performance, and ROI against defined success metrics Monitor adherence to operational and food safety standards and identify systemic compliance gaps Partner with Operations, Finance, Technology, Learning, QA, and other cross‑functional teams to align enterprise strategy and field execution Influence decisions through data, insights, and clear performance narratives How This Role Solves a Current Gap Operational performance is measured and managed inconsistently across Corporate and Brand Partner restaurants. There is no single owner responsible for defining enterprise standards, aligning metrics, and providing clear visibility into performance gaps. The Director, Operations Excellence will establish a single source of truth for operational performance metrics, create standardized scorecards, report on KPIs, identify variability and root causes, and enable leaders to make data‑driven decisions rather than reactive ones. Supports the Wingstop House Strategy Operations Excellence Pillar – defining and measuring what ‘great’ execution looks like Growth & Scalability – ensuring standards and performance systems scale with new restaurants and markets People & Capability – providing clarity and data that enable leaders to perform at a higher level Financial Performance – identifying operational drivers of same‑store sales and profitability Collaborating Teams Operations (Field Leadership) Finance Technology / Data & Analytics Training / Learning QA / Food Safety Supply Chain Marketing HR Your Impact Establish a clear, enterprise‑wide view of operational performance Reduce variability between top and bottom performing locations Improve brand scorecard performance and consistency Enable data‑driven decisions across operations and leadership teams Identify and influence key drivers of same‑store sales Improve operational efficiency and reduce waste Ensure strong compliance with food safety and brand standards Drive scalable systems that support long‑term growth What You’ll Do Design and implement enterprise operational performance frameworks and scorecards Define KPIs across QSC, food safety, and operational efficiency Build and evolve dashboards and reporting tools for visibility at all levels Analyze data to identify trends, gaps, and performance drivers Quantify and reduce performance variability across the network Evaluate effectiveness and ROI of cross‑functional initiatives Monitor compliance through audits and reporting systems Translate insights into clear, actionable recommendations for leadership Partner cross‑functionally to ensure initiatives are measurable and executable Support the organization in raising the performance floor at scale What Success Looks Like Clear, trusted performance metrics used across the organization Reduced variability between top and bottom performing locations Improved brand scorecard results and consistency Measurable impact on same‑store sales through operational drivers High adoption of performance tools, reporting, and standards Strong compliance with food safety and operational processes Leadership Profile Standard Setter – defines and enforces what ‘great’ looks like System Builder – creates scalable processes that drive consistency Problem Solver – identifies root causes and drives lasting solutions Operator‑First Thinker – designs with real‑world execution in mind Accountable Leader – owns outcomes and drives results with urgency Core Capabilities Data & Analytical Acumen – ability to translate complex data into actionable insights Systems Thinking – designs scalable frameworks that drive consistency Operational Expertise – deep understanding of restaurant‑level execution Influence Without Authority – drives alignment across cross‑functional teams Strategic Problem Solving – identifies root causes and implements sustainable solutions Experience 10+ years in multi‑unit restaurant or operations leadership Proven track record of improving performance at scale Experience building or managing performance dashboards and KPIs Strong cross‑functional leadership and project management experience Who You Are We value humility, initiative, and results. You recognize the real work happens in the restaurants and everything we do should support their success. You are curious, ask questions, and seek opportunities to improve. You take full responsibility for your work, move fast, and help others grow. You collaborate effectively, foster trust, and build others up rather than break them down. You embrace healthy conflict and believe that leaders create leaders. You are committed to a culture of growth, challenge, and continuous improvement. Benefits Unlimited paid time off for exempt employees One paid volunteer day of your choice Competitive bonus structure for eligible roles Team member stock purchase plan Health savings or flexible spending account options 401(k) – dollar for dollar on the first 3 % and then 50 ¢ on the dollar for the next 2 % for team member contributions up to 5 % of eligible compensation Comprehensive medical, dental, and vision benefits Basic life and AD&D insurance provided Pet insurance Education assistance Wellness reimbursement program Paid maternity and paternity leave Fun Is The Best Flavor Lunch provided every Tuesday and Thursday in office Discount on Wingstop gift cards Onsite game room Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. #J-18808-Ljbffr