Care Experience Specialist

Supporting clients and families throughout their treatment journey, the remote Care Experience Specialist will provide care coordination, manage client communications, and act as a liaison between clients and internal teams in a full-time capacity. Key responsibilities Answer inbound calls, emails, and texts to resolve patient and family concerns efficiently Coordinate with internal teams to support client-related requests and improve patient experiences Identify gaps in treatment attendance and proactively reach out to clients to address issues Required qualifications High school diploma or equivalent Minimum 2 years of experience in a customer/patient success or support role Experience working with young adults and adolescents in a healthcare setting preferred 1-2 years of Salesforce experience or equivalent CRM platform required Knowledge of HIPAA policies and procedures Virtual Vocations Inc