Residential Service Manager

Job Description

Job Description

Residential Service Manager

Fountain Services, LLC

About Fountain Services, LLC

Established in 1946, Fountain Services, LLC has been a trusted leader in the electrical contracting industry for over 75 years. With offices across North and South Carolina, we specialize in residential, commercial, and industrial electrical services.

Our mission is to empower employees through ongoing training, career development, and a culture of integrity, accountability, and mutual respect. We don’t just build electrical systems — we build careers.

Why Join Fountain Services?

• Career Growth : Structured leadership pathways (including Foreman and Superintendent Academies), tuition reimbursement, and bi-annual performance reviews.
• Supportive Culture : Work in an environment that values employees, fosters leadership, and encourages professional development at all levels.
• Community Engagement : Active sponsorship of youth sports, nonprofits, and workforce development boards.
• Benefits :
  • Competitive wages with performance-based bonuses and opportunities for promotion
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid holidays and paid time off
  • Tuition reimbursement and technical/leadership development programs
  • Employee Assistance Program (EAP)
  • Company-sponsored events and team-building activities

Your Role: Residential Service Manager

Fountain Services is seeking a highly qualified and experienced Residential Service Manager . This role is critical to the success of our service operations, focusing on leadership, quality assurance, customer satisfaction, and business performance.

As Residential Service Manager, you will report directly to the Service Division Manager. The Residential Service Manager will play a key role in building, developing, and leading residential service operations within a growing market. This position is responsible for overseeing day-to-day operations, driving growth, and ensuring high-quality service delivery to residential customers. Above all, the Residential Service Manager is expected to fully embrace the Fountain company culture, instill it within the team, and foster an environment built on accountability, professionalism, and open communication. This individual must lead by example and uphold the highest standards of performance and integrity.

Key Responsibilities

• Lead, manage, and support a team of residential service electricians and helpers
• Grow and develop residential service clientele and market presence
• Communicate effectively with homeowners and ensure a high level of customer satisfaction
• Prepare estimates, proposals, and pricing for residential service work
• Train, mentor, and develop team members while promoting a strong safety culture
• Manage materials, equipment, and tools for efficient service operations
• Coordinate manpower, scheduling, and service calls
• Ensure quality and consistency of work performed in customers’ homes
• Conduct job-site visits and provide hands-on leadership when needed
• Monitor performance, set goals, and drive accountability within the team
• Oversee departmental productivity and profitability
• Complete regular reporting as requested by company leadership

Minimum Requirements

• High school diploma or GED
• Minimum 10 years of experience in the electrical service field (commercial/industrial service or maintenance)
• At least 2 years in a supervisory or management role
• Must pass a pre-employment drug screen and background check
• Must reside within 30 miles of Spindale, NC

Our Four Keys to Success

At Fountain Services, all employees — from apprentices to leadership — commit to:

1. Show up every day on time
2. Appreciate instruction from leaders
3. Let your work ethic speak for you
4. Retain knowledge

We’re looking for professionals who want to build a long-term career in a company that values growth, integrity, and high performance.

If that sounds like you, we want to hear from you.