Inbound Call Center Agent

$16.5 per hour

Cerida Investment Corp

El Paso, TX

Job Description

Inbound Call Center Agent
Hours: Vary

Monday – Friday: 08:00 AM – 10:00 PM

Saturday - Sunday: 10:00 AM – 07:00 PM

Salary: $16.50 an hour
Benefits available after 60 Days for Full-Time Employees

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

SUMMARY OF POSITION

The Customer Service Representative's primary responsibilities include handling inbound and outbound calls from customers, addressing their questions and concerns, and providing effective solutions to meet their current and future needs. Additionally, the representative will collaborate with other customer care associates and leadership to enhance customer service delivery.

Duties/Responsibilities:

Take inbound/outbound calls, providing accurate and satisfactory answers to customer inquiries.
De-escalate situations involving dissatisfied customers, offering assistance and support.
Guide callers through basic troubleshooting, navigation of the company website, or using Telrite products or services.
Review customer accounts, providing updates and information about billing, shipping, warranties, and other account-related matters.
Collaborate with other customer care associates and leadership to improve customer service.

Required Skills/Abilities:

Excellent verbal and written communication skills.
Strong active listening skills.
Exceptional interpersonal and rapport-building skills.
A patient and empathetic attitude.
Comfortable working in a fast-paced atmosphere.
Ability to work independently.
Strong organizational and attention to detail skills.

Education/Experience:

High school diploma or equivalent.
One or more years of customer service experience.
Stable employment history.
Knowledge of customer service practices and principles.
Passion for delivering great customer service.
Solid problem-solving and troubleshooting skills.
Ability to multitask with attention to detail and accuracy.

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Vacancy posted 8 days ago

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