IT Administrator II

IT Administrator II We are seeking a customer-focused IT Support Specialist to provide technical support across multiple locations within a regional territory. This role combines hands-on desktop support, technology project implementation, executive support, and collaboration with infrastructure teams. The ideal candidate is a proactive problem solver who enjoys working independently, traveling to support end users, and delivering exceptional service. Key Responsibilities Provide onsite and remote technical support for Windows, macOS, mobile devices, and business applications. Troubleshoot and resolve hardware, software, network, and user access issues. Support Microsoft 365 technologies including Teams, SharePoint, Exchange, and related services. Coordinate and assist with technology deployments, upgrades, and lifecycle management initiatives. Manage and track IT assets across assigned locations. Partner with business stakeholders, vendors, and internal IT teams to identify and implement technology solutions. Deliver white-glove support to executive leadership and key stakeholders. Support conference room, audio/visual, and collaboration technologies. Document troubleshooting efforts, technical processes, and knowledge articles. Serve as an escalation resource for front-line support teams. Travel regularly throughout the assigned region to provide onsite support and project assistance. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience. 2+ years of IT support, desktop support, or help desk experience. Experience supporting Windows, macOS, Microsoft 365, iOS, and Android environments. Familiarity with Active Directory and endpoint support best practices. Strong troubleshooting, communication, and customer service skills. Ability to work independently while collaborating effectively within a team environment. What We're Looking For A strong customer-first mindset. Excellent communication skills with the ability to explain technical concepts to non-technical users. Experience supporting executives and high-visibility stakeholders. A self-starter who thrives in a fast-paced, multi-location environment. Travel This position requires 50%-75% travel (up to 2 weeks per month). Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex Systems