Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: Step into an opportunity that feels different from the typical office environment. Since opening the agency in 2014, this close-knit team of three has built a workplace centered around positivity, teamwork, and creating a space where people genuinely enjoy coming to work each day. Housed inside a charming 1920s two-story home with shabby chic décor, the office has a warm, welcoming atmosphere that feels more like family than corporate America.

As a third-generation State Farm agent originally from New Mexico and now proudly serving Texas, the agency owner brings a unique background into leadership. Before opening the agency, they worked as an event planner with Hilton, where they discovered a passion for connecting with people, creating experiences, and helping others - qualities that naturally led them into the insurance industry.

The agency is looking for someone who brings bright energy, a fun personality, and a self-motivated mindset to the team. This is a great fit for someone who wants to be part of something bigger than just a 9-5 job and values collaboration, support, and personal growth.

Team members enjoy a 35-hour work week, paid vacation and PTO, quarterly group outings tied to team success, and annual office trips for achieving goals together. Beyond the office, the agency is passionate about giving back through involvement with the Houston Food Bank and Covenant Health youth group initiatives.

If you're looking for a career with a supportive team, meaningful work, and a workplace culture that truly stands out, this could be the perfect opportunity.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Natalie Barry - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $16.00 - $20.00 per hour


We're Hiring!

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in Midtown Houston.
• Additional languages spoken: Spanish

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.