Scheduling Coordinator/ Customer Service

Job Description

Job Description

Job Overview

We are seeking a Temporary Customer Services Coordinator. In th Corona Area. This is an in-office position that is primarily focused on customer service. Approximately 95% of the role involves customer service and coordinating/scheduling service requests for our customers. The Service / Warranty Coordinator is responsible for managing service requests and warranty claims from initiation to resolution. This role serves as a key liaison between customers, service technicians, vendors, and internal departments to ensure timely, accurate, and professional handling of service issues and warranty processes

Responsibilities

• Coordinate and schedule service calls, repairs, and installations with customers and service technicians
• Receive, review, and process warranty claims in accordance with company policies and manufacturer guidelines
• Verify warranty eligibility, coverage, and required documentation
• Communicate with vendors, manufacturers, and suppliers regarding warranty approvals, replacements, and credits
• Track service requests and warranty claims to ensure timely follow-up and resolution
• Maintain accurate records, files, and logs related to service work and warranty cases
• Provide regular updates to customers regarding service status and claim outcomes
• Identify recurring service or warranty issues and report trends to management
• Assist with invoicing, credits, and service-related billing discrepancies when applicable
• Ensure compliance with company procedures, service standards, and customer satisfaction goals

Required Skills/Abilities

• High school diploma or equivalent required; associate degree or relevant coursework preferred
• 1–3 years of experience in customer service, service coordination, warranty administration, or a related role
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft 365 (Outlook, Excel, Word) and service management systems
• Ability to multitask and prioritize in a fast-paced environment
• High attention to detail and problem-solving skills
• Experience working with service technicians or field service teams
• Knowledge of warranty policies, claims processing, or manufacturer programs
• Bilingual (English/Spanish) a plus

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

California job applicants. You can find that notice through the following link -notice-california-applicants.

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
California applicants: to see how we protect your data, visit our website at -notice-california-applicants.

Company Description

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nCalifornia applicants: to see how we protect your data, visit our website at