Customer Service Representative (Dispatcher)

Customer Service Representative (Dispatcher)

LHH Recruitment is partnered with a growing corporation in Phoenix, AZ that is looking for a Dispatcher to join their team. This is a full-time onsite Monday through Friday position. Pay range depending on experience $23.00-$27.00 per hour. The Dispatcher is responsible for coordinating and scheduling maintenance requests across multiple facilities to ensure timely and efficient service.

Job Responsibilities

• Receive and log maintenance requests via phone, email, or work order systems
• Assess urgency and prioritize service requests based on severity and impact
• Dispatch maintenance technicians or vendors to assigned locations
• Generate and manage work orders from initiation through completion
• Create and maintain daily and weekly schedules for maintenance teams
• Assign work based on technician availability, skill set, and location
• Adjust schedules in real-time to accommodate emergency or high-priority requests
• Serve as the primary point of contact for clients, and internal teams
• Provide updates on service status and expected completion times
• Communicate effectively with technicians to relay job details and changes
• Monitor progress of ongoing maintenance activities and follow up as needed
• Maintain accurate records of service requests, work orders, and completed tasks
• Ensure all maintenance work aligns with company procedures and safety standards
• Assist in tracking inventory, tools, and equipment needed for service delivery

Qualifications

• 2+ years of experience in dispatching, facilities coordination, logistics, or related field
• High school diploma or equivalent required
• Experience with CRM or Scheduling platform is highly preferred
• Bilingual in Spanish a plus but not required for this position.

If you are interested apply now!