Non-Medical Transportation / Non-Emergency Medical Transportation Lead

Job Description

Job Description

Job Description:

• The NMT/NEMT Lead supports Medi-Cal Beneficiaries by coordinating transportation for eligible medical-related appointments.
• These include doctor visits, prescription pickups, physical therapy, and other approved services.
• The role ensures timely, accurate processing of transportation requests in alignment with DHCS guidelines.

• Bachelor's degree or equivalent combination of education and experience (MMIS, healthcare, ride services, contact center or related field preferred).
• Minimum six years of functional area experience (contact center operations, healthcare operations, ride service provisioning, information technology, etc.).
• Demonstrated ability to lead organizational change delivering intended results and outcomes.
• Strong relationship management skills, with demonstrated ability to effectively navigate and mediate conflict and foster direct dialog with members, providers, external clients, employees, account partners, and internal business teams.
• Strong analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations and decisions) and proactively disseminate best practices across the account to standardize and improve workflows.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.