Customer Experience Specialist

Our Company

Dicalite is a company that uses naturally occurring minerals to improve products used for filtration of liquids such as wine, beer, and swimming pool water, for use in building products such as wallboard, ceiling tile, and joint compound, and for use in creating potting soils and hydroponic growing media for plant growth. Dicalite operates at the intersection of branded consumer products, industrial manufacturing, and research & product development to provide value to over 1,000 customers across the world. Dicalite is privately owned and has been in business for 98 years.

Dicalites operating footprint includes 16 facilities across North America and Europe. Operating through a fully integrated network of five mines and twelve refining, processing, and packaging facilities, the company has a unique multi-mineral platform that includes perlite, vermiculite, and diatomaceous earth. Dicalites core business is selling wholesale products to blue chip customers such as Scotts Miracle-Gro, Cargill, DuPont, numerous California wineries, 3M, and Nestle Purina, among others.

At Dicalite Minerals Corporation, we believe that our success is built on the well-being of our employees and the satisfaction of our customers. We are committed to providing a safe, inclusive, and supportive work environment for our team members, encouraging their growth and development. For our customers, we strive to deliver the highest quality products and services, ensuring their needs are met with innovation and excellence. Our dedication to these principles drives our continuous improvement and strengthens our relationships within the industry.

Job Summary: We are seeking a detail-oriented and organized Customer Experience Specialist to join our team. The ideal candidate will be responsible for managing customer orders from entry to delivery, ensuring accuracy and timely fulfillment. This role requires strong communication skills, excellent problem-solving abilities, and a customer-centric approach.

Primary Responsibilities:

• Process and manage customer orders accurately and efficiently from receipt to delivery.
• Verify order details and ensure all information is complete and correct.
• Communicate with customers to confirm order details and address any issues or discrepancies.
• Coordinate with internal teams (e.g., Sales, Operations, Logistics) to ensure timely order fulfillment.
• Monitor order status, track shipments, and provide updates to customers as needed.
• Handle customer inquiries and resolve any order-related issues in a professional and timely manner.
• Maintain accurate and up-to-date records of all orders and related documentation.
• Assist in the development and implementation of order management processes and improvements.
• Collaborate with the finance team to ensure accurate invoicing and payment processing.
• Adhere to company policies and procedures to ensure compliance and operational efficiency.
• Other duties as assigned.

Minimum Qualifications:

• Bachelors degree in business administration, Supply Chain Management, or a related field preferred.
• Proven experience in order management, customer service, or a related role.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Dynamics 365 F&O or any ERP systems is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills and the ability to think critically under pressure.
• Customer-focused mindset with a commitment to providing excellent service.

Working Conditions:

• Office setting.
• May be required to enter the plant/manufacturing facilities.
• Occasional travel may be required.
• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Dicalite Management Group, Inc is an Equal Opportunity Employer.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Dicalite Management Group, Inc is an Equal Opportunity Employer.