Call Center Agent

At Securitas Technology, we help create safer environments through innovative security, safety, and monitoring solutions. As part of Securitas, a global leader in protective services, our team of more than 13,000 colleagues across 40 countries is dedicated to protecting people, businesses, and communities through technology, expertise, and exceptional service. Our purpose is to help make your world a safer place.

We're currently seeking motivated individuals to join our 24/7 Alarm Monitoring Center as an Alarm Monitoring Operator. This full-time position is available on mid-shift, second shift, and third shift schedules which includes weekends and holidays.

Job Description

In this role, you'll be at the center of critical life-safety operations, serving as the first point of contact when alarm events occur. Like a 911 emergency dispatcher, you'll play a vital role in helping protect people, property, and businesses by responding quickly and accurately to incoming alarm signals. You will also be open to:

• Alarm Monitoring Operator Career Progression Program
• Shift premium pay for eligible assigned shifts
• Opportunity for annual merit pay increases
• Career advancement opportunities and educational assistance

What You'll Do

• Complete a paid training class and must pass a final exam certifying your skill as an Alarm Monitoring Operator
• Monitor and respond to alarm events with speed and accuracy through phone and computer systems
• Coordinate with emergency responders, including police and fire departments
• Notify customers and provide timely updates during alarm events
• Handle inbound and outbound phone calls using a multi-line telephone system
• Accurately document events through data entry and handle customer information with confidentiality
• Follow established procedures to support life-safety and emergency response operations

Minimum Requirements

• High School Diploma or GED required, some college preferred
• 1-3 years’ work experience
• Candidates must complete a pre-hire typing assessment of 30+ words per minute
• Ability to use a computer and perform basic functions of data entry, documentation, and utilize business software applications
• Must be able to prioritize and multitask in a fast-paced environment
• Must be able to follow written and verbal instructions
• Good interpersonal, communication, and organizational skills

Physical Requirements

• Ability to sit for extended periods of time
• Effectively monitor, interpret, and respond to information displayed across multiple computer monitors
• Perform job duties in an office environment under standard LED and fluorescent lighting
• Ability to wear a headset for extended periods and effectively hear and communicate with customers over the phone

Securitas Technology Comprehensive Benefits

• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with Company match up to 60% of the first 6% of earnings
• Paid vacation, holiday and sick time
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.