Support Services Supervisor

**Please read the ENTIRE job posting before applying** This role operates administratively in a Home and Community-Based Services (HCBS) Setting, defined as medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs (Iowa Health & Human Services). Rather than institutionalizing individuals who have these physical and mental health needs, HCBS settings provide these individuals with the opportunity to live and receive services in a way honoring to them and their abilities. HCBS Supervisors provide leadership to a team who is laser-focused on providing the best care possible. Within the team, youll guide a team into fulfilling the mission of empowering people to reach individual achievement across the spectrum of life. If youre passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. As a core team member, youll be responsible for keeping updated records, making decisions in compliance with rules and regulations from governing bodies, and implementing services that emphasized individual choice and decision making. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve. What Winning Looks Like: While its not a competition, we do recognize that each person wants to win at life; and youre a central part of someone elses wins as well as your own! In this role, youll be responsible to: Team Leadership & Development: Collaborate with recruitment and training teams to hire, onboard, and develop staff; supervise Direct Support Professionals; schedule coverage based on service needs; and provide ongoing coaching, support, and weekly site oversight. Team Culture & On-Call Responsibility: Foster a positive, engaged team culture through active involvement, monthly team meetings, staff follow-up, and coaching, while participating in on-call rotation and providing short-notice coverage when needed. Operational & Resource Management: Oversee key resources including vehicle scheduling, individual budgets, representative payee processes, medication check-ins, and appointment coordination, while supporting community partnerships and service enhancement efforts. Compliance & Documentation: Ensure adherence to all applicable laws, regulations, and agency policies while maintaining accurate, timely, and complete documentation, including incident reports, investigations, and service records. Person-Centered Advocacy: Advocate for individuals served by promoting dignity, independence, and choice, ensuring services are respectful, empowering, and aligned with each persons goals and desired outcomes. Know Were For You: We know finding the right opportunity can be tricky thats why Imagine is focused on making sure your time is well spent. We take pride in the benefits we offer our employees. As an employee, youll have access to a variety of benefits that are sure to sweeten the deal. Depending on your full-time or part-time status, youll have access to: Competitive Wages: The base pay is $22.63/hour. With education and experience, you could start out making more than that. Scheduling: This full-time position operates Monday through Friday, 8:00 a.m. to 4:30 p.m. As part of a 24/7 service organization, the role includes participation in an on-call rotation and may require flexibility to provide additional coverage as needed in our site homes. Generous Paid Time Off (PTO): We all deserve a break now and then dont feel bad about taking time for you. 401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life. Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance weve got you covered. Pre-Paid Legal Services: Be prepared for the things you just cant be prepared for on your own. Discounted Costco or Sams Club Memberships: What can we say? We know a great deal when we see one. Advancement Opportunities: We believe in your future, which is why we have a specifically designed leadership development opportunity purposed to launch your career. Employee Assistance Program: Were there for you through all lifes ups and downs. Required Preferred Job Industries - Social Services