Manager, External Communications

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role We are currently seeking a Manager, External Communications, to drive strategic public relations initiatives for the firm’s REMS business line and global Industries. The position covers the development, implementation, and measurement of external communications programs and requires supporting multiple stakeholders and managing the development and delivery of critical project deliverables. The ideal candidate is highly detail‑oriented, forward‑thinking, works effectively in a fast‑paced environment and can manage multiple priorities and deadlines. This role reports to the Director of Global Occupier Public Relations. Responsibilities External Communications Understand and clearly articulate Global and Americas goals and objectives in relation to REMS’ mission, values and strategic direction in all communications as appropriate to the audience. Contribute to Public Relations strategies that support REMS and priority industries, aligning with JLL’s overall brand positioning. Drive programming for content development, proactive media relations, conference participation, speaking opportunities, earned media, and award submissions. Develop and advise JLL leaders on communications program messaging, priorities, and business narrative. Build media relationships with targeted publications, potentially in collaboration with an external agency or agencies. Identify creative and innovative ways to convey the JLL story and bring our “big themes” to life through REMS and Industries stories/messaging and in collaboration with clients. Identify and develop a bench of spokespeople in key topic areas who can speak on behalf of the JLL brand and help shape and promote thought leadership and external content in those areas. Effectively extend content into demand generation efforts led by marketing and internal communications, as appropriate. Incorporate analytics and metrics in planning and evaluation of external communications activities, taking a data‑driven approach to communications efforts and counsel. Support reactive media relations as needed, including crises related to reputation management. Develop a deep understanding of the commercial real estate industry and JLL’s businesses, capabilities, clients and results. Provide additional ad‑hoc counsel on other business‑line programs that also sit within the larger Work Dynamics communications team. Develop and execute content for JLL’s digital and social media channels – including LinkedIn and JLL.com – to support communications objectives. Evaluate external speaking engagements and media opportunities. Contribute to reporting efforts for external communications initiatives. Partner with internal shared services teams for select projects involving design, metrics, and media monitoring. Relationship Management Develop relationships with key contacts at all levels of JLL’s business. Manage productive relationships with internal partners to the business (such as marketing, research, internal communications, brand, digital, etc.) at regional, national, and global levels. Develop relationships and lead programs with leaders across the JLL business, advising and collaborating with them as appropriate. Candidate Profile Excellent writing, editing and verbal communication skills. Proven track record of working effectively in a fast‑paced environment and successfully managing multiple priorities simultaneously. Ability to work collaboratively and effectively with colleagues around the world and at all levels. Creative problem solver and self‑starter with demonstrated agility, initiative and can‑do attitude. Bachelor’s degree in communications, PR, journalism or related field. Marketing, external communications and/or journalism experience. Commercial real estate industry experience helpful but not required. Background working in a matrixed organization preferred. Experience managing multiple communications channels and reaching disparate audiences. Detail‑oriented with excellent organizational and prioritization skills. Strong stakeholder management skills. Understanding of and commitment to client service. Provide additional ad‑hoc counsel on other business‑line programs that also sit within the larger Work Dynamics communications team. Estimated Compensation for this Position 84,600.00 – 114,000.00 USD per year Location On‑site – Chicago, IL, Dallas, TX Benefits 401(k) plan with matching company contributions. Comprehensive medical, dental & vision care. Paid parental leave at 100% of salary. Paid time off and company holidays. Early access to earned wages through Daily Pay. Equal Employment Opportunity Statement Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr