COMMUNICATION MANAGER

COMMUNICATION MANAGER

Publication Date: Jul 7, 2026 Ref. No: 549313 Location: Irving, US

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Communications Manager (Public Safety) We are seeking a strategic, highly collaborative Communications Manager to lead and evolve communications for a large statewide Next Generation 9-1-1 (NG9-1-1) transformation program. This is a high-visibility role supporting a complex, statewide initiative. This position serves as the primary communications liaison between the project team and the client, responsible for ensuring clear, consistent, and effective communication across a diverse stakeholder landscape.

The Communications Manager will own and continuously mature an existing communications plan, ensuring it adapts to project needs, risks, and stakeholder expectations. The ideal candidate brings a strong understanding of the California 9-1-1 ecosystem and PSAP community, combined with demonstrated experience leading communications for large transformation initiatives. This role requires influence without authority, strong judgment in high-stakes environments, and the ability to translate complex technical and operational topics into clear, actionable messaging.

What Will You Be Doing

• Lead the execution and continuous evolution of the project communications plan as a living document aligned to project milestones, risks, and stakeholder needs
• Provide strategic oversight for all project communications across a complex, high-visibility statewide transformation effort
• Serve as the primary communications liaison between the project team and the client, coordinating messaging, alignment, and communication-related escalations
• Develop clear, consistent communications for technical, operational, executive, and external audiences, translating complex program information into accessible messaging
• Create executive-level briefings, reports, and materials to support senior leadership, legislative engagement, and oversight activities
• Coordinate communications across internal teams, SMEs, and external stakeholders including PSAPs, public safety agencies, and partner organizations
• Support both internal and external communications efforts in alignment with client expectations and project objectives
• Lead communication strategies that support organizational change, stakeholder adoption, and readiness for NG9-1-1 capabilities
• Proactively manage sensitive or high-visibility communications
• Monitor communication effectiveness through stakeholder feedback and performance metrics, and adjust strategies to improve engagement and clarity
• Facilitate meetings, develop communication templates, and ensure consistency and quality across all project communications
• Ensure compliance with applicable regulations, standards, and best practices in all communications activities

Key Responsibilities

• Strategic Communications Leadership
• Stakeholder Engagement & Alignment
• Change & Transformation Communications
• Executive & High-Visibility Communications
• Issue & Escalation Management
• Collaboration & Content Development
• Performance Monitoring & Continuous Improvement

Requirements

• Bachelor's degree in Communications, Public Administration, Business Administration, Emergency Management, or related field (or equivalent experience)
• 7+ years of experience in public safety, emergency communications, or closely related environments
• Demonstrated experience supporting large transformation programs, preferably in government or public sector environments
• Strong understanding of the California 9-1-1 system and PSAP community, including operational and stakeholder dynamics
• Proven ability to lead communications across complex, multi-stakeholder environments without direct authority
• Exceptional written, verbal, and interpersonal communication skills
• Ability to operate effectively in high-pressure, high-scrutiny environments with sound judgment and professionalism

Preferred Qualifications

• Experience with NG9-1-1 programs or similar large public safety technology transformations
• Background in or direct support of 9-1-1 communications centers (PSAPs), particularly within California
• Familiarity with emergency communications technologies (e.g., CAD, radio systems, NG9-1-1 concepts)
• Experience with structured change management or communications frameworks
• Relevant certifications such as NENA ENP, APCO credentials, PMP, or change management certifications

Core Competencies

• Strategic Communications & Messaging
• Stakeholder Engagement & Influence
• Change & Transformation Leadership
• Executive Communication & Presence
• Issue Management & Decision-Making Under Pressure
• Public Safety Communications Acumen
• Program Alignment & Business Insight

Success Metrics

• Effectiveness and clarity of communications across stakeholders
• Stakeholder alignment, engagement, and satisfaction
• Successful navigation of high-visibility communications
• Timely and effective management of communication-related risks and escalations
• Continuous improvement and adaptability of the communications plan
• Contribution to overall program alignment and successful delivery of project objectives

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.