Banquet Supervisor

Job Description

Job Description

Position: Banquet Supervisor

Department: Banquets

Supervisor: Banquet Managers, Assistant Clubhouse Manager, Clubhouse Manager and Director of Operations

Supervises: Banquet Servers and Banquet House Attendants

Classification: FLSA Non-exempt, Full Time

Summary of Responsibilities

The Banquet Supervisor is responsible for supporting the Banquet Managers in delivering an outstanding event experience at Fiddler’s Elbow. This role provides hands-on floor leadership to coach, guide, and supervise the banquet service team during live events. This position requires a highly flexible schedule, including the mandatory ability to work days, nights, weekends, and holidays based on the club’s event calendar. The supervisor's objective is to ensure Member and Guest expectations are consistently exceeded while maintaining operational efficiency. 

At Fiddler's Elbow, our mission is not only to, "Enhance the lives of our Members & Guests with WOW moments they can't live without," but to also enhance and enrich the lives of our Fiddler's Family members. The Banquet Supervisor champions this mission directly on the floor.

Essential Functions

Team Guidance & Culture

• Promotes a positive work environment through effective communication, building a warm, engaging, and collaborative atmosphere.
• Provides daily floor support and guidance to service staff, offering real-time positive and constructive performance feedback.
• Empowers service staff to decide, act, and create "WOW moments" for our members.
• Ensures staff members are in proper uniform and adhere to professional attire standards during pre, during, and post-shifts.
• Leads or assists with pre-shift meetings with service personnel to relay necessary timelines, policy updates, menu details, and announcements.
• Assists the Banquet Manager in coaching and training service staff to continuously improve the quality of service.

Event Setup & Execution

• Inspects and assists with the physical setup of tables, decorations, equipment, and serving areas to ensure accuracy and timely readiness.
• Acts as a vital liaison between the wait staff and kitchen staff to ensure smooth timing and seamless meal service.
• Maintains clean and orderly back areas, pre-function areas, and storage spaces before, during, and after events.
• Supervises clearing, post-function cleanup, and room resets, ensuring all china, glassware, silverware, linen, and equipment are cleaned properly and returned to their designated locations.
• Monitors and maintains proper inventory of respective linens, silverware, coffee, water pitchers, and other essential service supplies at all times.

Member Relations & Service

• Greets Members and Guests immediately upon arrival and maintains constant communication with the host or on-site contact to exceed expectations.
• Suggests and describes available appetizers, entrees, desserts, alcoholic beverages, and wines to Members and Guests confidently.
• Actively assists banquet staff throughout events by refilling drinks, delivering food, bussing tables, and jumping in wherever needed.
• Handles and resolves member/guest complaints regarding food, beverage quality, and service on the floor, escalating major issues to the Banquet Manager.
• Ensures appearance and cleanliness standards are strictly met across all events and dining outlets.

Operations & Administration

• Reviews BEOs (Banquet Event Orders) for accuracy ahead of upcoming events to proactively anticipate setup, layout, and staffing needs.
• Coordinates daily staff assignments in accordance with procedures, including assigning stations, side work, and the cleaning of equipment.
• Utilizes a basic understanding of Audio Visual (AV) technology to assist with event setups and client troubleshooting.
• Follows the Supervisor/Manager Checklist and ensures that dining and other club areas are secure at the end of the business day.
• Complies with all departmental and Club policies and performs other duties as assigned by management.

Required Education & Experience

• High School Graduate or equivalent required; Bachelor’s Degree preferred.
• Must be at least 18 years of age.
• Previous Food and Beverage experience required.
• Minimum 1–2 years of supervisory or team lead experience in a hospitality environment.
• Previous Country Club experience preferred.
• Must be able to fluently communicate and understand the predominant language of our members and guests.

Physical Requirements & Working Conditions

• Ability to stand and walk for long periods of time during extended shifts.
• Ability to lift and carry trays or objects weighing up to 30+ pounds through crowded rooms; must be able to stack chairs and move tables.
• Ability to reach, bend, stoop, wipe, and lift to perform comprehensive event setup and breakdown functions.
• Ability to work in varying conditions, both indoors and outdoors. Outdoor weather conditions may include extreme heat, humidity, rain, storms, snow, or cold.
• This position requires a highly flexible schedule, including the mandatory ability to work days, nights, weekends, and holidays based on the club’s event calendar.

Why join the Fiddler’s Family?

Benefits for ALL staff members: 

• Competitive pay 
• 2 days off per week 
• Career advancement opportunities 
• Golf, Paddle/Tennis, and Fitness Privileges 
• Paid Sick Leave 
• PLUM Benefits 
• Annual Summer and Holiday staff events 
• 401(k) Plan, eligibility after 1 year of employment 

Benefits for Full Time Staff Members also include: 

• Comprehensive healthcare, dental, and vision package 
• Flexible Spending & Dependent Care Accounts 
• Paid Time Off (Vacation and Holiday) 
• Life insurance