Quality Complaints Coordinator

Job Title: Quality Complaints Coordinator

Location: Northridge, CA (Onsite)

Assignment Type: Contract (6-12 months, potential extension/conversion)

Pay Rate: $25-$30/hour (based on experience)

Schedule: Monday-Friday, start time between 7:00 AM - 9:00 AM



bout the Company
Our client, a global leader in drug delivery and pharmaceutical manufacturing, specializing in complex combination products such as inhalation and transdermal systems, is seeking a detail-oriented and highly organized Quality Complaints Coordinator to support the Quality Assurance team. This role is critical in managing, documenting, and investigating product complaints while ensuring compliance with regulatory and internal quality standards.
This is an excellent opportunity for someone with quality or regulated industry experience who thrives in a structured, process-driven environment and is comfortable handling repetitive, detail-focused work.



Key Responsibilities

• Receive, log, and triage customer complaints related to product quality, performance, or safety
• Accurately enter complaint data into tracking systems and categorize appropriately
• Coordinate and support complaint investigations by gathering information from internal teams (manufacturing, QC, etc.)
• Manage complaint samples, including logging, tracking, and assigning for evaluation
• Assist with root cause analysis and support corrective and preventive actions (CAPAs)
• Communicate with internal stakeholders and assist in preparing customer response letters
• Ensure timely closure of complaints and maintain accurate documentation
• Help address backlog of complaint samples and ensure efficient processing
• Generate reports and track complaint trends as needed
• Ensure all activities comply with FDA, ISO, and internal quality standards

Basic Qualifications

• Bachelor's degree in a related field or equivalent experience
• 1+ years of experience in quality assurance, complaint handling, or a regulated industry (pharma, medical device, consumer goods)
• Familiarity with FDA regulations, ISO 13485, or similar quality systems
• Experience with complaint tracking systems, CRM tools, or quality databases
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred Skills & Traits

• Strong attention to detail and organizational skills
• Ability to manage repetitive tasks with consistency and accuracy
• Quick learner with strong response and follow-up skills
• Excellent written and verbal communication skills
• Ability to work cross-functionally with multiple departments
• Patient, methodical, and process-driven mindset

Please submit your resume in Word or PDF format to be considered.