Shift Leader

Shift Leader

Position Summary: The responsibility for all positions with Ace Hardware of Champions is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team. The shift leader's role also requires they foster a commitment to generate an in stock position to satisfy every customer by having the right product, in the right quantity, at the right time.

A shift leader job description involves supervising and guiding a team of employees during a specific work shift, ensuring smooth operations, customer satisfaction, and adherence to company standards in a retail environment. Key responsibilities include managing daily tasks, handling customer concerns, performing operational duties like stock management, ensuring safety protocols are followed, and providing feedback to team members. Qualifications typically require strong leadership, communication, and problem-solving skills, often with a high school diploma and prior supervisory experience.

Essential Duties and Responsibilities:

• Familiarize and stay abreast of inventory Best Practices within the Ace Way of Retailing
• Ensure data accuracy within the system to maintain adequate inventory levels
• Train store staff on best practices and create a culture that is focused on Inventory Health
• Collaborate with all associates to help identify errors and correct them as necessary by addressing the root causes
• Conduct, research, and address/reinforce Ace Way of Retailing best practices for the following processes (inclusive but not limited to):
• Negative Reports and make corrections as necessary
• "Shoot the Outs," research variances, and make corrections as needed
• Permanent and temporary outs via Item Change Management
• Mango Count Sheets and exception reports.
• Unproductive inventory management including Obsolete and Overstock Inventory
• Monitor shrinkage, recommend ways to reduce theft and breakage, and make corrections in inventory system
• Maintain accuracy of all location codes
• Print bin tags (labels) as required

Required Knowledge, Skills and Abilities:

• Passion for detail, inventory management and store operations
• The drive to getting it done the "right way"
• High School degree or GED, some college preferred
• Possess a vast product knowledge of consumable products along with a willingness to learn
• General understanding of inventory principles and experience with retail programs
• Understand the life cycle of merchandise including receipt, quantity on hand, and point of sale
• Experience in a retail environment either in inventory, sales, or back office
• Capable of inspiring and motivating others to execute against best practices
• Excellent quantitative and computer skills
• The ability to use analytics and research to make sound decisions
• Knowledge of retail computer systems and basic knowledge of MS Office products
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Company Introduction: We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.