Patient Care Coordinator

Job Description

Job Description

Join Our Team as a Patient Care Coordinator!

About Us : At Potter’s House Apothecary, we’re not just a pharmacy – we’re a community dedicated to personalized patient care. As a PCAB Accredited compounding pharmacy, we specialize in creating custom prescription medications tailored to individual needs. Our mission is to provide top-notch pharmaceutical care with compassion, humility, and respect. By collaborating with local physicians, we enhance treatment options and improve patient outcomes.

 

Our Core Values:

·         Compassion – We care deeply about our patients and treat every interaction with empathy.

·         Innovation – We embrace creativity and new solutions to improve patient outcomes.

·         Quality Service – We deliver timely, accurate, and personalized care every time.

·         Integrity – We uphold the highest ethical standards in all we do.

·         Respect – We value every patient, provider, and team member equally.

 

These aren’t just words on a wall – they guide how we show up every day.

 

Your Role : As a Patient Care Coordinator, you’ll be the friendly face that greets our patients and ensures their experience is seamless. You’ll manage the front lobby, handle shipping activities, and interact with patients in person, over the phone, and via text.

What You’ll Do:

Front End & Patient Support Responsibilities

·         Welcome patients and visitors and answer their questions.

·         Protect patient information and maintain HIPAA records.

·         Manage patient signature logs and prescription notifications.

·         Handle phone calls and direct inquiries.

·         Notify patients when prescriptions are ready.

·         Process payments for prescriptions and OTC items.

·         Ensure accurate till counts and cash deposits.

·         Prep, box, and label a high volume of prescriptions that are shipped daily via UPS and FedEx.

·         Keep the lobby, restrooms, and front desk area tidy.

·         Organize and inventory OTC orders.

·         Support Pharmacists and Pharmacy Technicians.

·         Assist with returning unsold prescriptions.

Prescription Process Responsibilities

·         Review incoming prescriptions for accuracy and completeness.

·         Contact patients or prescribers to obtain or clarify missing information.

·         Enter and verify patient demographics in pharmacy software.

·         Educate new patients on compounding, Potter’s House services, and pharmacy workflow.

·         Communicate insurance coverage, benefits, and co-pays to patients.

·         Manage payment links and ensure prescriptions are paid prior to compounding.

·         Collaborate with team members to manage voicemails, refills, texts, follow‐ups, holds, and payment requests.

·         Answer incoming calls and transfer patients to pharmacists for consultations.

·         Complete daily follow‐up calls with patients and providers as needed.

·         Accurately document all actions and communications in pharmacy software for tracking and care continuity.

What We’re Looking For:

·         Someone who loves talking to and taking care of patients.

·         Strong communication skills, both verbal and written. This position requires communicating with patients in person, over the phone, and via text.

·         Ability to listen to patient concerns and problem-solve efficiently.

·         Open to learning a lot of different job duties that are rotated week to week.

·         Intermediate PC skills. Comfortable learning multiple programs and using dual monitors.

·         Understands cash handling and is comfortable making change for cash transactions.

·         Ability to stand for long periods and lift up to 20 pounds.

·         Arizona State Board of Pharmacy Technician in Training registration within 30 days of hire.

·         High School Diploma or GED.

Why Join Us?

·         Impactful Work : Make a difference in patients’ lives every day.

·         Growth Opportunities : Learn and grow with us.

·         Supportive Team : Work with a team that values collaboration and respect.

·         Modern Environment : Enjoy a dynamic and innovative workplace.

Benefits & Perks

·         Health, Dental, and Vision Insurance

·         Paid Time Off (PTO) & Holidays

·         401(k) Retirement Plan with Company Match

·         Employee Discounts on Pharmacy Services

·         Supportive, Mission-Driven Culture Focused on Patient Care

 

Reports To: Patient Care Lead Technician

Company Description

Potter’s House Apothecary is a PCAB Accredited compounding pharmacy specializing in Sterile and Non-Sterile Compounding. Compounding is the art of making custom made prescription medications specifically for an individual patient and their unique needs. Our desire is to provide optimal pharmaceutical care while demonstrating superior customer service through compassion, humility, and respect. By partnering with physicians in our community, we aim to enhance our patient’s treatment options and improve their results by customizing medications to meet their specific needs.

Our Core Values:
•\tCompassion – We care deeply about our patients and treat every interaction with empathy.
•\tInnovation – We embrace creativity and new solutions to improve patient outcomes.
•\tQuality Service – We deliver timely, accurate, and personalized care every time.
•\tIntegrity – We uphold the highest ethical standards in all we do.
•\tRespect – We value every patient, provider, and team member equally.

Company Description

Potter’s House Apothecary is a PCAB Accredited compounding pharmacy specializing in Sterile and Non-Sterile Compounding. Compounding is the art of making custom made prescription medications specifically for an individual patient and their unique needs. Our desire is to provide optimal pharmaceutical care while demonstrating superior customer service through compassion, humility, and respect. By partnering with physicians in our community, we aim to enhance our patient’s treatment options and improve their results by customizing medications to meet their specific needs.\n\nOur Core Values:\n•\tCompassion – We care deeply about our patients and treat every interaction with empathy.\n•\tInnovation – We embrace creativity and new solutions to improve patient outcomes.\n•\tQuality Service – We deliver timely, accurate, and personalized care every time.\n•\tIntegrity – We uphold the highest ethical standards in all we do.\n•\tRespect – We value every patient, provider, and team member equally.