Patient Care Coordinator for Phoenix AZ Territory

Bookmark Medical Patient Care Coordinator

At Bookmark Medical, we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider-led services that improve patient outcomes and strengthen communities.

The Patient Care Coordinator will collaborate with the care team to consistently communicate and document high risk patient profiles to provider and practice care teams. As a new member of Bookmark Medical, you'll work closely with our multidisciplinary care team to connect the dots of collaborative patient care while incorporating patients' personal health and lifestyle goals.

Candidates must be in Arizona and able to commute to clinics in Phoenix and/or Mesa offices on a regular basis.

Operating Responsibilities

• Outreach and engage patients who are high risk, post-discharge, and/or requiring additional care management support, ensuring they have Primary Care Provider (PCP) follow up appointments scheduled and all care gaps are closed
• Collaborate with care team members and external vendors to support patient care (ie: receipt of durable medical equipment (DME) and home health services
• Request medical records from a variety of physicians and healthcare systems enabling the continuity of care for both PCPs and members of the interdisciplinary care team
• Outreach, screen and escalate patients to nursing and social work team members based on the unique needs of patients
• Assist nursing and social work team members with patient follow up, proving tools and resources at their direction
• Monitor stable patient populations at the direction of nursing and social work team members
• Address open care gaps with patients through collaborative relationships with patients, ensuring supporting adequate documentation is available with the patient's medical record
• Coordinate with local community resources as needed to support both the physical and psychosocial needs of patients
• Collaborate with multi-disciplinary team members to provide best in class patient care and improved outcomes
• Participate in special initiatives at the direction of market leaders

Specialized Knowledge and Skills

• Achieving objectives by effectively managing multiple tasks at one time
• Maintaining an organized and systematic workflow that results in goals being met
• Flexibility in an ambiguous and dynamic environment, maintaining a positive and "can do" attitude
• A passion for changing the way healthcare is experienced for complex and/or disadvantaged patients and communities
• Demonstrated strength-based approach to collaborative problem solving
• Effective engagement of diverse populations (age, ethnic groups, socio-economic levels, etc.) with exhibited cultural sensitivity
• A willingness to learn on your own and take initiative
• Demonstrated honesty and following through on commitments
• The ability to problem-solve on the spot and identify issues that need escalation
• A low ego and humility; an ability to gain trust through good communication

Education

• 2+ years working as a, Licensed Practical Nurse LPN, or state equivalent, Medical Assistant (MA)
• Comfort with technology including the Microsoft suite of products
• Prior experience using electronic health records including data capture, data mining and reporting

Unlock Your Benefit Bundle!

Enjoy premium medical coverage with exclusive Bookmark discounts, a company-funded HSA, plus dental & vision plans to keep you smiling and seeing clearly.

Boost your future with a 401(k) + company match, and rest easy with company-paid life insurance.

Need flexibility? Our Vacation Exchange Program has you covered.

And that's just the beginningmuch more awaits!

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.