IT Service Technician

Communications TechnicianOakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.This position is on-site. Are you an experienced communications technician who enjoys working with advanced radio systems that support critical public safety operations? Join Oakland County and help maintain the reliable digital communications infrastructure used by emergency responders and public safety professionals throughout the community.What You'll Do:Perform skilled preventive maintenance and repairs on the County's digital communications systems.Support the 700/800 MHz Motorola P25 simulcast subsystem of Michigan's Public Safety Communications System (MPSCS).Maintain and repair the County's 420 MHz Motorola MOTOTRBO radio communications system.Troubleshoot, repair, and maintain pager and fire hall alerting systems.Attend specialized training on the maintenance and repair of digital radio systems.Stay current on software used by the unit and evaluate available upgrades to improve system performance and reliability.Why You'll Love It Here:Play an essential role in keeping communications systems reliable for emergency responders and public safety professionals.Work hands-on with advanced digital radio, paging, and alerting technologies.Build your technical expertise through specialized training and ongoing professional development.Enjoy a varied role that combines preventive maintenance, troubleshooting, repair, and technology evaluation.Make a meaningful impact by supporting communications infrastructure that helps protect Oakland County's communities.Minimum Qualifications:Experience, Training, Knowledge, Skills and AbilitiesRequired Minimum Qualifications:1. a. Must be a high school graduate or have a certificate of successful completion of the General Education Development (G.E.D.) Test.b. Have had at least three (3) years of full-time work experience in the installation, configuration, diagnostics, maintenance and repair of radio systems and components;OR2. a. Possess an Associate's degree or equivalent education from an accredited college or university with major in Physics, Electronics Technology, Electronic Engineering Technology, or a closely related area.b. Have had at least one (1) year of full-time professional work in the installation, configuration, diagnostics, maintenance and repair of radio systems and components.3. Possess a valid motor vehicle operator's or chauffeurs license.Additional Desirable Qualifications:Considerable knowledge of and ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.Reasonable knowledge of personal computer capabilities, operations, applications, and of new technology.Reasonable ability to solve problems related to networked and client/server-based computer hardware, software, communications equipment circuitry and connectivity.Reasonable ability to establish and maintain effective working relationships with other employees and with representatives of user departments and municipalities.Reasonable ability to follow oral and written instructions, and to exercise mature judgement and initiative in analyzing problems and implementing solutions.Physical condition to permit heavy lifting.Special Requirements:Must maintain a valid motor vehicle operator's or chauffeur's license.Must pass a background check performed by the County or other appropriate agencies as required.Essential Job Functions:Troubleshoots hardware and software related difficulties relating to the installation and use of new technology.Unboxes, sets-up, installs and configures computer hardware, software, and related peripherals.Installs operating systems such as Microsoft Windows, UNIX and Hewlett Packard.Installs and configures application software on a wide variety of hardware platforms at local and remote user sites.Answers calls from users relative to equipment malfunctions and performs network component failure analysis for microcomputers, modems, circuits, display stations and printers.May provide a Help Desk function to assist customers with hardware and software needs.Performs network software problem determinations for less complex areas and takes or recommends appropriate corrective action to minimize impact on the host computer, and to properly manage network transactions/packets.Delivers personal computers, laptops, printers and related devices and peripherals to local and remote County departments, municipalities, and local agencies. Involves lifting up to 80 pounds.Assists customers in the resolution of difficulties encountered in the operation of their particular system and answers inquiries, within expertise, regarding the functioning of the system.Prepares and maintains local and remote network documentation detailing what devices are in use, their capacities, interrelationships with other devices and other pertinent information.Installs and/or replaces display stations, printers, modems, control units, coaxial cable, twisted-pair wire, and cable ends at local and remote user sites.Maintains system tables for the production and test of teleprocessing monitors by inputting updated information to the computers and controllers as necessary.Maintains records of difficulties encountered by system users, reviews, and collects related data, and provides recommended solutions to prevent further difficulties.Keeps user agencies or departments informed of modifications in procedures, input/output reports, system capabilities, and other related changes.Receives shipments and maintains hardware and software inventory for the department.Provides hardware and software inventory reports as needed.Utilizes current countywide and/or department specific software to complete assignments.When Assigned to the Radio Team:Performs programming, preventative maintenance, repairs and troubleshoots the county's radio communication systems and accompanying auxiliary systems.Repairs communications equipment, radio frequency (RF) hardware and software and other related equipment. Familiarity with electronic communication test equipment and the use of schematic diagrams and/or blueprints and hand toolsMaintains radio frequency tower site buildings, generators, LP tanks and general infrastructure.Utilizes various test instruments such as digital multimeter, communication analyzers, and digital signal analyzers to align, adjust, and calibrate communications and other electronic equipment according to manufacturers' performance specifications.Performs physical activities, such as bending, stooping, and/or sitting for long periods of time while manually disassembling and re?assembling portions of vehicles to repair mobile radios, antennas, and other equipment. Lifts and/or assists in lifting heavy objects, climbing ladders and carrying equipment. Works on rooftops of multiple storied buildings.Repairs radio accessory equipment, including microphones, control heads, speakers, cables, sirens, antennas, and case mountings by replacing defective, broken, or damaged partsUtilizes current countywide and/or department specific software to complete assignments.Essential Mental & Physical Requirements:Ability to communicate to accurately convey information.Ability to lift and move computer equipment up to 80 lbs.Working Conditions:Work is carried out in typical office environment.Ability to operate a motor vehicle and/or be a passenger.Important Note: The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and responsibilities will be assigned by the supervisor.Union*BU101 - United Auto Workers (UAW) Local 889: Information Technology Non-Supv (UAW)*If applicableEEO StatementWe are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status