Technical Writer

Field Service Technical Writer

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.

Our rapidly growing medical imaging, navigations and robotics division is searching for a field service technical writer. The candidate will create clear, accurate, and compliant technical documentation for medical imaging products and systems. This role bridges engineering, clinical, regulatory, and quality teams to translate complex imaging concepts into user-friendly documentation that supports product development, regulatory submissions, and end-user adoption. While ensuring compliance with all company policies & procedures and maintaining compliance with US FDA and international medical device regulations and ISO 13485 quality system requirements. The job requires the individual to be a self-starter and team player with the ability to work well without close supervision, can independently manage time/schedule and function well in a challenging and fast paced environment. Must be enthusiastic, positive, even tempered and have strong skills in areas of dependability, interpersonal relationships, flexibility and maturity.

Essential Functions

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Produce high-quality documentation that meets applicable standards with system Field Service Team, Product Trainer and Engineering staff to create SOPs and procedures across all products.
• Test and Verify all FS procedures from Engineering
• Create and Maintain System Functionality, Installation, Preventative Maintenance and Accuracy Checklist.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture, research technical writing tools to standardize templets for ease creation and maintenance.
• Ensure documentation complies with applicable standards, including ISO 13485, IEC 62304, and company quality systems.
• Represent FS in the DCO process, maintain document version control, change histories, and review workflows using document management systems.
• Maintain FS Calibrated equipment and tool inventory
• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Qualifications:

• Proven working experience in technical writing of software documentation.
• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to learn complex technical systems quickly
• Collaborative mindset with a user-focused approach
• Comfort working in highly regulated environment
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Strong working knowledge of Microsoft Office
• Requires a bachelor's degree in computer science, Engineering or equivalent preferred.
• Minimum of 5 years of experience in technical writing, preferably in medical devices, healthcare, or regulated industries.
• Strong understanding of medical imaging workflows, terminology, or clinical environments.
• Experience writing documentation for regulated products (FDA, CE, ISO).
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously

Physical Demands :

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Our Values :

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
• Customer Focused : We listen to our customers' needs and respond with a sense of urgency.
• Teamwork : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
• Driven : We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity :

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.