Applicant Intake & Office Operations Coordinator

Job Description

Job Description

Join Express as our go-to hub for people, phones, and process

Hours: Monday–Thursday, 8:00 a.m.–5:00 p.m. (1-hour lunch) | Pay: $13/hour

Own the front desk. Champion the candidate journey. Keep the office humming. As our Applicant Intake & Office Operations Coordinator, you deliver 5‑star service from first hello to scheduled interview while ensuring every detail is captured in our systems.

• First impressions
  • Welcome every visitor within 10 seconds with a warm, professional greeting.
  • Answer incoming calls quickly; assess needs; resolve questions or route appropriately.
  • Document 100% of Inquiry Calls in the Express automated system—create inquiry, create workforce record, and schedule/pass interviews.
  • Enter applications and contact details accurately and on time.
• Applicant flow management
  • Ensure a smooth, efficient in-office flow and a consistent 5‑star experience.
  • Assign interviews and orientations to Employment Specialists.
  • File applications and associate paperwork; administer skills evaluations and coach to completion.
• Recruiting support
  • Conduct initial applicant inquiries by phone, document in the system, and transfer to an Employment Specialist or schedule an interview.
  • Make outbound calls to new applicant lists from the Recruiting Specialist.
  • Target 25 inquiry calls per week with a 90% show rate.
  • Assist with job fairs at Express or offsite and support other recruiting efforts as assigned.
• Text messaging communications
  • Send reminders for scheduled and missed interviews.
  • Monitor incoming messages on the text platform and respond/route as needed.
• Office administration
  • Type correspondence; prepare mailings; update mailing lists.
  • Maintain confidentiality of all processed documents.
  • Collect timecards; assist with payroll questions and processing; hand out checks to associates.
  • Maintain a neat, organized office; keep supplies, forms, and orientation packs stocked.
  • Support the office team as needed.
• Compliance & knowledge
  • Conduct business in compliance with all applicable laws, regulations, and organizational guidelines.
  • Adhere to Express systems and policies.
  • Develop strong knowledge of Express staffing and placement services.
  • Maintain an understanding of employment-related documents and materials.
  • Keep current with federal and state employment law and regulations.
• Team development
  • Meet regularly with your Team Leader and/or Franchisee for continued development.
  • Use Situational Leadership language in meetings.
  • Prepare reports and provide metrics/activity levels prior to scheduled meetings.
  • Commit to a quarterly Individual Development Plan (IDP).
  • Perform other related duties as necessary and assigned.

• Ability to multitask and thrive under pressure in a fast-paced setting; handle high call volume.
• Comfort typing while talking on the phone; strong typing and accurate data entry skills.
• Technical savvy and openness to learning new platforms.
• Excellent communication, interpersonal, and organizational abilities; collaborative mindset.
• Proven performance and goal achievement; business acumen and big-picture thinking.
• Integrity, authenticity, and constructive feedback habits; compassion for teammates, candidates, and client representatives.
• Commitment to continuous learning and representing the Express Employment Professionals brand positively.

• GED or High School Diploma
• Customer service experience
• Proficiency in Microsoft Office and other relevant software
• Ability to work both independently and within a team

Apply online at and call or text View phone number on ziprecruiter.com. Send resumes to View email address on ziprecruiter.com.