Payment Operations Analyst
Pro Staff
Location: Hybrid / Indianapolis, IN Job Type: Contract (to potential hire) A leading healthcare organization is building a new in-house consumer payments function and is seeking a Payment Operations Analyst to support transaction reconciliation, chargebacks, fraud/risk monitoring, and payment reporting. Key Responsibilities Reconcile consumer payment transactions from payment vendors into SAP, identifying and resolving discrepancies. Manage chargebacks and disputes, including research, documentation, and Visa/Mastercard reason codes. Monitor payment and fraud risk using PSP tools, including IP-based fraud indicators. Track and report payment metrics such as authorization rates, refunds, chargebacks, and dispute outcomes. Investigate payment issues and coordinate refunds, adjustments, and resolutions with internal teams and external partners. Support payment audits and help establish scalable processes for a newly formed Payment Operations function. Required Qualifications Bachelor's degree in Finance, Accounting, Business, Economics, or related field. 3–5 years of payment operations or equivalent experience. Hands-on experience with PSP platforms such as Adyen, Stripe, or similar, including reporting/dashboard tools. Experience with SAP or a comparable ERP for reconciliation and financial reporting. Advanced Excel skills. Knowledge of payment gateways, processors, chargebacks/disputes, and fraud/risk monitoring. Strong analytical, problem-solving, and communication skills. Preferred Healthcare, pharmaceutical, financial services, or other regulated-industry experience. Experience supporting a newly established team or function. Familiarity with HIPAA and patient payment data. #J-18808-Ljbffr
Vacancy posted 3 days ago
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