Part-Time Lease-Up Concierge Enola

Job Description

Job Description

Job Title: Leasing Concierge- Part-Time 

Location: Enola, PA

Our Story: 

Founded in 2012 by brothers John and Jeff Inch, Inch & Co. has grown from a small local builder into an award-winning family of companies — earning recognition as one of Central Pennsylvania's fastest-growing companies by the Central Penn Business Journal in 2022. Headquartered in York, Pennsylvania, we take an integrated approach to real estate — spanning land development, design, construction, management, and long-term investment — so that quality and purpose are built into every detail. 

Position Summary

The Part-Time Lease-Up Concierge supports lease-up communities by providing evening and weekend office coverage, welcoming prospective residents, and ensuring all walk-in traffic and interactions are accurately documented and communicated to the leasing team.

This role serves as the first point of contact for walk-in traffic during designated lease-up hours and plays a key role in enhancing the prospect experience while supporting occupancy goals. The Lease-Up Concierge is responsible for traffic tracking, guest card management, self-guided tour support, and prospect engagement.

This is a part-time, temporary position designed specifically to support communities during the lease-up phase.

Schedule

Monday: 4:00 PM – 6:00 PM
Tuesday: 4:00 PM – 6:00 PM
Wednesday: 5:00 PM – 7:00 PM
Thursday: 5:00 PM – 7:00 PM
Friday: 5:00 PM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 12:00 PM – 4:00 PM

Approximately 21 hours per week.

Schedules may be adjusted based on leasing activity, community needs, and occupancy goals.

Essential Responsibilities

Prospect Experience

• Welcome walk-in prospects and visitors in a professional, friendly, and engaging manner
• Provide community information packets and approved marketing materials
• Answer general community questions and provide exceptional customer service
• Ensure leasing office, model, and common areas remain presentable during assigned shifts
• Create a positive first impression of the community and company

 

Traffic Capture & Reporting

• Accurately enter guest cards and prospect information into AppFolio
• Track walk-ins, phone calls, self-guided tours, and prospect activity
• Maintain detailed traffic records and reporting logs
• Provide daily and weekly traffic summaries as requested
• Document prospect feedback and share insights with the leasing team
• Accurately capture and report prospect traffic, including walk-ins, calls, self-guided tours, and leasing activity

Tour Coordination

• Coordinate self-guided tours in accordance with company policies and procedures
• Ensure prospects receive appropriate community information and next-step instructions
• Schedule follow-up appointments with the leasing team when necessary
• Route all leasing-specific inquiries to the appropriate leasing representative

Administrative Support

• Assist with basic leasing-related administrative tasks
• Maintain organized prospect records and documentation
• Support lease-up events and community marketing initiatives as needed
• Assist with flyer distribution, outreach efforts, and community awareness initiatives when directed

Qualifications

Required

• Strong customer service and communication skills
• Professional appearance and demeanor
• Ability to work independently with minimal supervision
• Strong organizational and time management skills
• Basic computer proficiency
• Reliable transportation
• Comfortable learning new technology and software systems

Preferred

• Previous customer service, hospitality, leasing, sales, or property management experience
• Current college student or recent graduate
• Interest in real estate, leasing, property management, sales, or marketing

Role Limitations

This position is intended to support prospect engagement and traffic capture and is not responsible for licensed leasing activities.

Depending on state licensing requirements, the Lease-Up Concierge may not:

• Quote rental rates or concessions
• Negotiate lease terms
• Conduct licensed leasing activities
• Approve applications
• Execute lease documents
• Provide legal or lease-related guidance

Questions regarding pricing, availability, lease terms, application requirements, deposits, or leasing decisions should be referred to the designated leasing team.

Reporting Structure

Reports To: Director of Leasing

Works Closely With:

• Leasing Agents/Leasing Support Team
• Property Managers

Compensation

Part-time hourly position.

Target Pay Range: $18–$22 per hour, depending on experience, qualifications, and local market conditions. No commission structure applies to this position.

Career Development Opportunity

This role is an excellent opportunity for individuals interested in real estate, leasing, sales, customer service, or property management. Successful candidates will gain hands-on experience in multifamily operations, prospect engagement, customer service, and lease-up strategy.

While this position is designed to support communities during the lease-up phase, high-performing team members may be considered for future opportunities within the organization based on business needs, performance, and available openings.