Guest Service Agent Lead

HHM Hotels

Job Description

Overview

Opportunity: Guest Service Agent Lead

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Lead, coach, and support front desk team members to ensure a seamless and efficient operation
Deliver exceptional guest service
Act as the first point of contact for guest concerns and resolve issues professionally
Ensure all front desk functions are executed with accuracy and excellence
Train and mentor new team members
Maintain high standards
Adapt quickly to changing needs
Take ownership of responsibilities and outcomes
Collaborate with other departments for seamless guest experience
Assist with scheduling, shift coverage, and operations
Support auditing, cash handling, and compliance.

Your Background and Skill

Previous hotel front desk experience required; supervisory experience preferred
Strong communication and interpersonal skills
Leadership and team development ability
Experience with property management systems preferred
Ability to multitask in a fast-paced environment
Flexible schedule including nights, weekends, and holidays

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

Vacancy posted 1 day ago

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