Guest Service Agent Lead

Job Description

Job Description

Overview

Opportunity: Guest Service Agent Lead

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Lead, coach, and support front desk team members to ensure a seamless and efficient operation
• Deliver exceptional guest service
• Act as the first point of contact for guest concerns and resolve issues professionally
  Ensure all front desk functions are executed with accuracy and excellence
• Train and mentor new team members
• Maintain high standards
• Adapt quickly to changing needs
• Take ownership of responsibilities and outcomes
• Collaborate with other departments for seamless guest experience
• Assist with scheduling, shift coverage, and operations
• Support auditing, cash handling, and compliance.

Your Background and Skill

• Previous hotel front desk experience required; supervisory experience preferred
• Strong communication and interpersonal skills
• Leadership and team development ability
• Experience with property management systems preferred
• Ability to multitask in a fast-paced environment
• Flexible schedule including nights, weekends, and holidays

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It