Assistant General Manager

Assistant General ManagerThe Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.Key Responsibilities:Implements organizational policies and goals in conjunction with the General ManagerCoordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiencyAssists with leading a successful Sales TeamAssists with budget analysis and setting profitability goalsHelps ensure payroll processes are accurate and on timeTrains and monitors Customer Service Specialists on booking rates, call volumes and service levelsManages dispatchers and technician scheduling to maximize call volume/capacityEnsures Health, Safety and Environmental processes are followedAnalyzes customer satisfaction feedback and follows up appropriatelySupports the General Manager on sales goal planning and trackingHelps develop ongoing performance feedback and counseling for employeesAdheres to HR standards and guidelines on reviews, counsel and disciplineQualifications:Bachelor's Degree in Business, Operations or related field5+ years experience in the HVAC industry including sales, installation and serviceSupervisory experience requiredExcellent customer service and communication abilitiesStrong technical troubleshooting skillsValid driver's licenseWhat Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:Competitive Pay with incentive opportunitiesPaid Time Off and Company Holiday PayMedical, Dental, and Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance and disability insurance optionsSupplemental benefit programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunitiesMinimum Experience: 6+ years Minimum Education: Bachelor's DegreeService Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io