Senior Marketing Manager, Client Activation

Senior Marketing Manager, Client Activation

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

Lantern is seeking a Senior Marketing Manager, Client Activation, to drive member engagement and utilization across a dynamic portfolio of clients. This role serves as a strategic partner to both clients and internal teams, maintaining a small book of business (BoB) while also supporting high-priority clients based on engagement and utilization performance. You will help teams secure approval for best-practice marketing strategies and identify new opportunities to test, optimize, and improve performance.

You will act as a strategic partner to both internal teams and clients, identifying underperforming populations and developing targeted communication strategies to improve engagement. This role requires strong cross-functional collaboration, data-driven decision-making and the ability to influence without direct ownership.

This position directly supports client retention, revenue growth and cost efficiency by increasing member engagement and improving utilization. The Senior Marketing Manager is expected to operate as a subject matter expert (SME) in member engagement and communications.

Location: Hybrid 3x/week - Dallas, TX, Chicago, IL, or NYC

Responsibilities:

• Targeted Client Activation Strategy: Partner with Client Success and internal stakeholders to identify clients with low engagement or utilization and develop tailored activation strategies to improve performance.
• Flexible Client Support Model: Manage a small BoB while dynamically supporting additional clients based on business needs, prioritizing those requiring engagement lift.
• Cross-Functional Collaboration: Work closely with Client Success, Data, Design, and Content teams to develop and execute effective communication strategies aligned to client goals and member needs.
• Engagement & Utilization Optimization: Continuously analyze performance metrics and identify opportunities to improve awareness, engagement, and program utilization.
• Client Activation & Campaign Strategy: Lead client activation efforts by securing approvals for best-practice marketing programs and test initiatives. Partner with internal teams to design client-specific campaign tests aimed at improving engagement and utilization, while coordinating with Operations for execution and fulfillment.
• Client Strategy & Advisory: Act as a trusted advisor in client conversations, providing strategic recommendations to improve marketing performance and influence decision-making.
• Performance Reporting & Insights: Translate data into clear insights and actionable recommendations, communicating results to both internal and client stakeholders.
• At-Risk Client Intervention: Lead focused efforts for underperforming clients, including rapid testing, iteration, and optimization of messaging and channels.
• Enablement & Best Practices: Support internal teams with tools, frameworks, and best practices to scale effective member engagement strategies.

Requirements:

• Bachelor's degree or higher required
• 7–10 years of experience in marketing, communications, or related field
• 5+ years of experience in healthcare marketing preferred
• Experience in B2B2C marketing models
• Experience supporting client accounts and working in client-facing roles
• Strong presentation skills with comfort presenting to clients and senior stakeholders
• Experience developing and executing multi-channel marketing campaigns
• Strong experience using data to inform strategy and measure impact
• Experience working cross-functionally in fast-paced environments
• Strong project management and prioritization skills
• Excellent communication and stakeholder management abilities
• Experience in startup or high-growth environments preferred
• Proficiency in Microsoft Office; familiarity with marketing and CRM tools (e.g., Salesforce) preferred

Strong Candidates will:

• Quickly assess client performance and identify the highest-impact opportunities to improve engagement and utilization
• Operate effectively in a dynamic environment, balancing ownership of a small BoB with broader client activation support
• Demonstrate strong strategic thinking while driving initiatives through to execution in partnership with cross-functional teams
• Influence internal stakeholders and clients without direct authority, building alignment and momentum
• Maintain a clear focus on outcomes, specifically driving measurable improvements in engagement and utilization

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.