Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: License Reimbursement, Opportunity for advancement, Paid time off, Training & development, 401(k), Bonus based on performance, Competitive salary, Flexible schedule

About My Agency

I opened my agency in 2013 after spending time in pharmaceutical sales, driven by a long-standing goal of becoming a business owner. I completed my undergraduate studies at Minnesota State Moorhead and earned my graduate degree from North Dakota State University. Outside of work, I have a background in MMA and boxing, which has shaped a disciplined, focused, and resilient approach to leadership. Our team includes four members, and we operate with a strong sense of accountability and ownership in everything we do. For our team, we offer a 401k, licensing reimbursement, free coffee, occasional team lunches, and a few fun perks like candy at every desk. Our office culture values an ownership mindset, strong problem-solving skills, and accountability. We're looking for go-getters who are detail-oriented, coachable, and able to perform well under pressure people who want to take responsibility for their success and grow with the agency.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ashkan Morvari - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Minneapolis, MN and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.