Enterprise Account Director

LHH is seeking an Enterprise Account Director for a well-established global logistics and supply chain organization. This leadership role is responsible for driving customer satisfaction, retention, and long-term growth through strategic account management, cross-functional collaboration, and data-driven decision-making. The anticipated salary for this role is between $100,000 and $130,000 a year. Responsibilities: Lead, mentor, and develop a team of Customer Success and Account Management professionals to achieve performance goals and deliver outstanding customer service. Manage relationships with strategic, high-value customer accounts, serving as the primary point of contact and trusted advisor. Develop proactive account strategies to increase customer engagement, identify growth opportunities, and mitigate potential risks. Monitor account performance, inventory trends, and service metrics to anticipate customer needs and resolve issues before they escalate. Train customers on online ordering platforms, inventory management tools, reporting capabilities, and related resources. Partner with operations, purchasing, and other internal teams to improve processes, streamline communication, and enhance the overall customer experience. Advocate for customer needs by communicating feedback and recommending process improvements across the organization. Support forecasting efforts by analyzing customer usage patterns and collaborating with internal teams to optimize inventory planning. Present business insights and performance metrics during customer meetings and quarterly business reviews, translating data into meaningful recommendations. Assist with contract negotiations, renewals, and customer retention initiatives to foster long-term partnerships. Handle customer escalations professionally and drive timely, effective resolutions. Skills and Qualifications: Bachelor's degree in Business, Supply Chain Management, or a related discipline is preferred. Candidates with a combination of relevant education and significant professional experience will also be considered. At least five years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role, preferably within logistics, distribution, or supply chain. Leadership experience with a proven ability to coach, mentor, and develop teams. Strong analytical skills with the ability to interpret business data and provide strategic recommendations. Experience with Power BI or other business intelligence tools is a plus. Excellent verbal and written communication. Proficiency with Microsoft Office Suite and other business software applications. Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining exceptional customer service. Strong organizational, problem-solving, and project management skills. Ability to work independently and collaboratively. Benefits: Medical, dental, and vision Life Insurance, STD, LTD 401(k) match up to 6%, fully vested PTO: First year—5 vacation days + 5 sick days; after first year—10 vacation days + 5 sick days On-site gym Employee wellness initiatives and additional voluntary benefits Hybrid flexibility: Up to 8 work-from-home days per month after 90 days. Paid Sick Leave where applicable by State Law Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance