Telecommunications Attendant

Telecommunications Attendant

A leading university is seeking a Telecommunications Attendant to serve as the primary point of contact for incoming calls supporting the university, medical center, and healthcare operations. This role is responsible for routing calls, dispatching emergency notifications, providing directory assistance, maintaining telecommunications systems, and delivering exceptional customer service in a fast-paced call center environment.

Telecommunications Attendant Responsibilities:

• Answer, screen, route, and process high-volume inbound calls while providing directory assistance, establishing conference calls, supporting telephone and paging systems, and delivering exceptional customer service.
• Dispatch emergency notifications and page physicians, medical staff, and emergency response teams while providing after-hours support using established procedures, on-call schedules, and reference resources.
• Utilize telecommunications systems, call center platforms, and collaboration tools to resolve inquiries, document interactions, monitor performance metrics, and ensure timely, accurate service.
• Maintain telecommunications databases, paging directories, reports, reference materials, system records, and administrative documentation while performing basic system diagnostics and processing internal requests.
• Support continuous improvement initiatives by assisting with training, mentoring team members, following safety procedures, and maintaining compliance with organizational policies and service standards.

Telecommunications Attendant Qualifications:

• Four years of call center or customer service experience in a healthcare or medical environment is preferred.
• Experience handling high-volume inbound calls and multitasking using telephone and call center technology.
• Excellent verbal and written communication skills with professional telephone etiquette, strong customer service, interpersonal, and problem-solving skills.
• Ability to remain calm and exercise sound judgment in high-pressure or emergency situations.
• Typing speed of at least 35 WPM.
• Experience using telecommunications systems, automated paging systems, and computer applications.
• Proficiency with Microsoft Office and general computer systems; experience with Mac or DOS environments is preferred.
• Knowledge of medical terminology and healthcare operations is preferred.

Shift:

• Three to six weeks will consist of training on a schedule of Monday to Friday, 5:00 am to 5:00 pm.
• After training is concluded, the shift will be fixed between 5:00 am to 11:30 pm with prior notification.
• Flexibility to work assigned shifts, including evenings, weekends, holidays, and overtime as needed.