IT Desktop Support Technician

Job Description

Job Description

Location: 3700 Highway 52 South, Lafayette IN

Deskside Support II Role | 3700 Highway 52 South, Lafayette, IN 47909 | conversion salary $21-$23 | Top 2 Skills PC Deployment, and Customer Service | Shift M-F 8 am-5 PM EST. [Read Attached] Deskside role troubleshooting PC, Smart Hands, Project work

US Citizenship required for GE Aerospace due to Export Control Government regulations. GE Aerospace requires First Advantage background check.

Responsibilities :

Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.

Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site

Back up and burn end user data.

Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.

Assist Site Leader in the execution of established processes and escalations.

Ability to handle multiple projects

Experience working in enterprise environment.

At AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.

Company Description

At AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.