Housekeeping Manager (FT)

Job Description

Job Description

Description:

Responsible for planning, organizing, and developing the overall operation of the housekeeping department to assure the highest level of cleanliness and guest service. Responsible for staffing, scheduling, training, and developing the housekeeping team.

This position reports to the Hotel General Manager and works closely with all housekeeping team members in the complex.

Must be available weekdays, weekends, and holidays.

Salary range for this position is $45-55k.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3 hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Maintain a professional and high quality service oriented environment at all times
• Establishes cleaning and inspection checklists as appropriate and ensure compliance with established procedures
• Trains all new team members on established policies and procedures
• Establish an ongoing common area cleaning schedule
• Purchases all hotel room and cleaning supplies as set forth by established par levels
• Effectively communicates all pertinent activities to housekeeping team regarding daily activities, VIP guests, events, and special circumstances
• Responsible for scheduling and payroll for housekeeping and laundry
• Ensures proper maintenance of all laundry equipment
• Manages operating expenses and purchasing for department
• Works with Front Office Manager to ensure cleanliness standards are exceeded
• Develop and maintain a well-informed, working knowledge of competing hotel properties as well as attractions available in the county.
• Represents hotel and complex at industry and networking events when appropriate
• Assist with annual budget preparation as well as monthly forecasting
• Establish an ongoing personal development plan
• Conducts regular team meetings to review hotel performance, service scores, successes, and service improvement areas
• Creates improvement plans as necessary to address individual and team areas of opportunity
• Act as manager on duty for the hotel, dealing with service issues, problem solving, and other issues that may arises
• Stays informed of industry trends and happenings through research, networking, and attending industry events
• Train, enforce, and update all fire-life-safety procedures
• All other duties as assigned

Basic Qualifications

• Must be 21 years of age or older
• Must have dependable transportation to and from work
• Must have Valid Driver’s License
• Ability to read, speak, and understand the English language
• Must have at least five or more years related hotel housekeeping experience
• A positive and friendly attitude towards guest, customers, and fellow employees
• Must have high level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
• Ability to safeguard confidential information
• Must be extremely detailed with outstanding communication skills
• Ability to work with minimal supervision
• Capability to multi-task and manage multiple tasks at once
• Outstanding demonstration in meeting strict deadlines
• Ability to handle tense or stressful situations
• Superior judgment and discretion
• Strong attention to detail, excellent proofreading skill, and a willingness to learn new processes/skills