Urgent Care Veterinary Practice Manager

Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team and drive exceptional veterinary care. Department UrgentVet Hospitals Location UrgentVet - Newtown About UrgentVet UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most. We offer after‑hours care for canine and feline patients without the additional expense of an emergency clinic, using cloud‑based EMR, digital x‑ray, and an in‑house lab. About the Position The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture. Preferred applicants have experience in veterinary medicine, people management, and are comfortable working alongside veterinarians. Position Responsibilities Patient Advocacy: Be the advocate for patients and uphold a "Pet‑First, Client‑First" philosophy. Ensure a compassionate and client‑centric approach to pet care. Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued. Position Details Reports to the Regional Director of Operations, UrgentVet Typically scheduled 40‑45 hours/week; longer hours may be required due to the veterinary profession Work schedule includes nights, weekends, and holidays (NO OVERNIGHTS). Working hours: 3‑11 pm weekdays, 10 am‑8 pm weekends Skills, Knowledge, and Expertise Emotional Intelligence and Communication Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team Excellent communication skills, with emphasis on active listening and timely follow‑up High level of self‑awareness, with a willingness to receive feedback and continuously improve Skilled in de‑escalation and conflict resolution techniques Negotiation and persuasion skills, with the ability to influence outcomes and build consensus Leadership and Team Management Innate leadership skills, including humility, vision, and the ability to take calculated risks Confidence in decision‑making and ability to inspire and motivate others Proven track record of being trustworthy, reliable, and maintaining confidentiality Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams Teachable mindset, with a strong desire and ability to learn new concepts and skills Demonstrated accountability for actions and outcomes, with a proactive approach to problem‑solving Team awareness, with a focus on fostering collaboration and inclusivity Ability to inspire and motivate team members to achieve goals and overcome challenges Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement Proficiency in delegating tasks and leveraging team members’ strengths Capacity for immediate course correction in response to changing circumstances Commitment to collaboration and fostering a positive team environment Professionalism in all interactions, both internal and external Operational Expertise and Business Acumen Specific knowledge of veterinary practice operations and industry standards Critical thinking skills, with the ability to analyze situations and make sound decisions Flexibility to adapt to changing circumstances and priorities Effective time management skills, with the ability to prioritize tasks and meet deadlines Proactive approach to identifying and addressing issues before they escalate Strong business acumen, with an understanding of financial management principles and practice growth strategies Benefits Opportunity for career advancement as UrgentVet expands clinic locations throughout the country Tuition assistance for prospective Veterinary Technician students Tuition reimbursement for Credentialed/Registered Veterinary Technicians Impact in your community while tackling diverse tasks and helping animals with a great team of people Health Care Plan (Medical, Dental & Vision options) 401(k) Match Generous paid time off (PTO) Paid Parental Leave & Paid Maternity Leave One work/life balance day off Short‑term and long‑term disability options Supplemental insurance options Discounted Veterinary Care Scrub allowance Hands‑on and e‑training Professional growth opportunities Bonus potential based on performance #J-18808-Ljbffr