BRANCH MANAGER

Branch Manager

The Branch Manager is responsible for the overall performance, operations, and customer experience of a Shearer Supply branch supporting the sale and distribution of American Standard HVAC equipment, parts, and supplies. This role ensures the branch operates efficiently, professionally, and profitably while delivering best-in-class customer service to HVAC contractors and dealers. The Branch Manager works closely with Territory Managers (TMs) to support dealer growth, product availability, and market expansion, ensuring the branch is a strong operational foundation for territory sales success. The Branch Manager leads by example, maintaining a hands-on presence in daily operations, while driving accountability, accuracy, and a culture of service excellence.

Primary Objectives

• Drive branch sales, margin, and operational efficiency
• Deliver 100% customer satisfaction and loyalty through exceptional service
• Support Territory Managers in growing American Standard dealer business
• Maintain accurate inventory, efficient logistics
• Ensure a safe, organized, and professional working environment

Key Responsibilities

Branch Operations & Execution

• Manage all aspects of daily branch operations, ensuring readiness for business each day.
• Oversee order processing, receiving, inventory control, staging, and delivery coordination.
• Ensure all transactions follow a full-cycle process—accurate order entry, fulfillment, billing, and closure.
• Maintain high standards for warehouse organization, cleanliness, and efficiency.
• Ensure timely completion of warranties, transfers, and special orders.
• Monitor and enforce safe work practices, including forklift operations.

Customer Service Excellence

• Set and enforce the standard for Shearer Supply customer service—professional, accurate, and responsive.
• Ensure every customer is greeted and supported promptly.
• Step in to resolve escalated customer issues or complex transactions.
• Promote suggestive selling and value-added service at the counter.
• Maintain a "zero tolerance" mindset for customer-impacting errors.

Sales Support & Territory Alignment

• Partner closely with Territory Managers to support American Standard equipment sales and dealer growth.
• Assist with product availability, logistics, and operational support for sales driven opportunities.
• Support commercial quoting and large project coordination when needed.
• Maintain awareness of branch sales performance, product mix, and customer trends.
• Participate in branch meetings with TMs to align on priorities, opportunities, and dealer needs.

Inventory & Logistics Management

• Ensure all inventory is received, verified, stocked, and tracked accurately on a daily basis.
• Monitor inventory levels, transfers, and ordering (OEM, Service First, and other key vendors).
• Oversee milk runs and deliveries to ensure accuracy, timeliness, and cost efficiency.
• Minimize freight costs by optimizing use of Shearer Supply delivery resources.
• Maintain accurate reporting on inventory, damages, and transfers.

Team Leadership & Accountability

• Lead branch personnel by setting expectations for professionalism, accountability, and performance.
• Delegate responsibilities effectively and ensure tasks are completed to standard.
• Conduct regular team meetings to communicate priorities, training, and performance expectations.
• Foster a positive, team-oriented environment focused on customer service and operational excellence.
• Ensure proper appearance, attendance, and workplace standards are consistently maintained.

Reporting & Administrative Management

• Complete and submit all required reports accurately and on time, including: Inventory reports, Sales tracking and performance updates, Milk run and logistics reports, Expense, damage, and operational logs
• Maintain daily status tracking to ensure all transactions are completed and closed properly.
• Communicate regularly with Operations, Purchasing, and Sales leadership regarding branch performance and needs.

Safety & Compliance

• Maintain a safe working environment and enforce all safety policies and procedures.
• Report all accidents or incidents immediately to management.
• Ensure compliance with company standards, operational procedures, and facility expectations.

Time & Activity Expectations

• Majority of time spent on-site managing branch operations and team execution
• Daily presence in both front counter and warehouse environments
• Regular interaction with Territory Managers and customers to support sales activity
• Active involvement in both operational detail and big-picture branch performance

The Ideal Branch Manager Candidate

• Strong operational leadership with attention to detail
• Ability to multitask and manage a fast-paced distribution environment
• Excellent problem-solving skills at both operational and customer levels
• Strong communication and interpersonal skills
• High level of organization and accountability
• Deep understanding of customer service expectations within Shearer Supply
• Working knowledge of HVAC systems, products, and applications

Branch Manager Qualifications

• Experience in HVAC distribution, inside sales, outside sales, or contracting strongly preferred
• Proven ability to manage operations, inventory, and customer relationships in a fast-paced environment

Branch Manager Physical Requirements

• Ability to lift 50+ pounds
• Ability to load/unload trucks
• Ability to sit for 20+ minutes at a time
• Ability to push, pull at least 20+ pounds
• Ability to reach, bend, twist, kneel, crouch or crawl
• Ability to operate heavy machinery such as forklifts, pallet jacks and other warehouse equipment

Company Information

We invite you to view our "Essence Video" that details our company.

Thank you for applying, we appreciate your interest in Shearer Supply, LLC!