Highland Springs/Saukie Concessions

Concession Worker

This is seasonal work involving the concession operation of Whitewater Junction Water Facility for the Rock Island Parks & Recreation Department and/or golf courses. Work involves responsibility for food and beverage serving in a fast paced work environment. The workers greet customers, explain the menu, take food and drink orders, prepare food for consumption, serve food and beverages, and operate a cash register, which includes accepting payment and returning accurate change. Work also involves answering questions and keeping tables and work and dining areas clean for new patrons.

Work is performed under the direction of the RIFAC Aquatics and Fitness Manager, Golf Course Supervisor, or their designee, and is reviewed on the basis of observation and adherence to established policies and procedures. Work hours required to perform duties satisfactorily include evenings and weekends and will vary due to events at the facility. Normal summer hours would be Monday thru Friday 11am - 8pm and Saturday and Sunday 10am - 6pm.

For Whitewater Junction Swimming Pool: This is seasonal, hourly work. The pool is open from Memorial Day weekend (May) through Labor Day Weekend (September). Training hours before may be required. Responsible for preparing food within guidelines of the food and sanitation permit.

Responsible for providing outstanding customer service and timely presentation of food and beverage products to customers. Must be friendly and enjoy talking with customers. Ability to accurately take and fill customer orders. Ability to operate a cash register, accurately count money, and return proper change. Cleans tables by removing dirty plates, wiping table surfaces, and disposing of garbage. Empties garbage containers. Keeps serving areas stocked with necessary supplies. Requires interpersonal skills that include working as part of a team, helping coworkers improve workflow and customer service. Completes records and reports as required by the department. Participates in regular in-service training sessions. Performs related duties as assigned. Must be a minimum of 15 years of age.

Requires the knowledge and mental development equivalent to the completion of eighth grade or equivalent or any combination of training and experience which provides the following knowledge, abilities, and skills: An understanding of facility characteristics, rules, policies, and procedures. Ability to read, write, and perform basic mathematical calculations. Ability to operate a cash register and return proper change. Ability to provide outstanding quality customer service. Ability to communicate effectively, both orally and in writing. Ability to take and follow supervisory instruction. Ability to establish and maintain effective relationships with supervisors, peers, and the general public.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in an indoor setting at the concession stand. The employee is regularly exposed to outside weather conditions. While performing the duties of this job, the employee is subject to working long hours on days of facility events, is subject to prolonged standing, and is frequently required to walk, kneel, bend, sit, climb stairs, and crouch. The employee is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is required to be able to lift up to 20 pounds regularly and up to 50 pounds occasionally. Specific vision abilities required by the position include close vision, distance vision, and the ability to adjust focus.

Whitewater Junction Only: Work hours required to perform duties satisfactorily include evenings and weekends and will vary due to events at the facility. Normal summer hours would be Monday thru Friday 11am - 8pm and Saturday and Sunday 10am - 6pm.