Field Service Technician

Field Service Technician

Sign-on bonuses of up to $10,000 for well-qualified individuals. As a Field Service Technician, you will diagnose, repair, overhaul, and maintain a wide range of heavy construction equipment and heavy-duty trucks in the field. This role supports both Construction Equipment (CE) and on-highway truck customers, extending dealership service capabilities directly to customer locations. Equipment serviced includes excavators, loaders, dozers, compactors, and other heavy construction equipment, as well as heavy-duty diesel trucks and related systems.

This position requires strong technical expertise across diesel engines, hydraulics, electrical systems, emissions systems, and advanced onboard diagnostics. The Field Service Technician operates independently while delivering high-quality repairs, minimizing downtime, and providing exceptional customer service.

What We Offer

• Hands-on support and mentorship from master-level technicians
• Fully equipped state-of-the-art service trucks, tools, and diagnostic technology
• Experienced leadership with deep expertise in both truck and construction equipment
• Strong safety culture with ongoing training and support
• Continuous Volvo factory training (Truck & CE platforms)
• Competitive wages, benefits, and hiring bonuses
• Relocation assistance for qualified candidates

Key Responsibilities

Field Service & Repair

• Receive and respond to repair orders from Dispatch or Service Advisors.
• Diagnose and repair issues on construction equipment and heavy-duty trucks in the field.
• Perform work efficiently and accurately in accordance with dealership and OEM standards.
• Conduct preventative maintenance, inspections, and field repairs to minimize customer downtime.

Advanced Diagnostics & Technical Work

• Utilize diagnostic software, OEM tools, and precision instruments to troubleshoot complex issues.
• Service and repair:
  • Diesel engines and powertrain systems
  • Hydraulic and pneumatic systems (primarily CE equipment)
  • Electrical and electronic control systems
  • Emissions and aftertreatment systems (DEF/DPF)
  • Fuel, cooling, exhaust, and lubrication systems
• Perform major repairs including engine overhauls, drivetrain service, and system replacements across both equipment and truck platforms.

Equipment & Vehicle Testing

• Test repaired equipment and trucks to ensure proper performance and reliability.
• Perform operational checks, road tests, and functional testing as required.
• Ensure all work meets safety and quality standards prior to returning units to service.

Customer Interaction & Field Support

• Communicate clearly with Service Advisors and customers regarding diagnostics, repair scope, and progress.
• Deliver professional, customer-focused service at job sites and roadside locations.
• Provide recommendations to customers on maintenance and repair needs.

Parts, Documentation & Coordination

• Coordinate with the Parts Department to ensure timely availability of required components.
• Accurately complete service reports, repair orders, and required documentation.
• Maintain compliance with dealership, OEM, and customer reporting standards.

Safety & Compliance

• Follow all company safety policies and procedures; maintain a safe work environment in field conditions.
• Comply with federal, state, and local regulations, including hazardous material handling and disposal.
• Maintain service truck, tools, and equipment in clean and safe working condition.

Continuous Learning & Development

• Participate in ongoing OEM (Volvo Truck & CE) training programs.
• Stay current with technical bulletins, system updates, and emerging diagnostic technologies.

Required Qualifications

Education

• Two-year technical degree in Diesel, Heavy Equipment, or related field (or equivalent experience)

Experience

• Minimum of 23 years of relevant diesel repair experience required
• Experience in heavy-duty trucks, construction equipment, or both strongly preferred
• 57+ years of experience highly preferred

Knowledge, Skills, and Abilities

• Strong troubleshooting and diagnostic ability across multiple equipment platforms
• Working knowledge of:
  • Diesel engines and aftertreatment systems
  • Hydraulics (construction equipment focus)
  • Electrical and electronic systems
  • Drivetrain and transmission systems
• Ability to work independently in field environments with minimal supervision
• Strong customer service and communication skills
• High attention to detail and accuracy
• Proficiency with diagnostic software and computer systems
• Ability to perform in fast-paced, high-demand environments
• Professional demeanor with customers

Licensing & Requirements

• Valid driver's license with clean driving record required
• Ability to obtain CDL Class B and Health Card
• Ability to work on-call and flexible hours as needed

Work Environment & Physical Requirements

• Field-based role supporting construction sites, fleets, and roadside service calls
• Exposure to outdoor conditions, shop environments, and job sites
• Frequent standing, walking, bending, and lifting
• Regular use of tools, diagnostic equipment, and service vehicles

About Us

Join Nuss Truck & Equipmentrecognized as the 2017 American Truck Dealer of the Yearand take advantage of top-tier wages, matched vacation time, a generous hiring bonus, and the security of a premium benefits package. As one of the Midwest's largest providers of both on-highway and vocational trucks, along with world-class Volvo Construction Equipmentincluding paving products and servicesNuss proudly serves every sector of the transportation and construction industries. Our award-winning sales and service teams bring decades of experience, with many team members delivering exceptional customer care for over 25 years. With ten strategic dealership locations across the MidwestRochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel, Monticello (MN), Eau Claire (WI), and Sikeston (MO)Nuss continues to grow and lead with integrity, service, and expertise.

Other Details The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.

Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.