Operations Manager

Johnstone Supply is ready to hire a motivated full-time Operations Manager to guide our continued growth at our Arbutus, MD branch location. Do you want to provide store management in a family-focused environment where employees are treated with respect and tend to stay a long time? If so, please read on! This HVAC store management position earns a competitive salary - base rate and includes monthly and yearly bonuses based on prior experience and current HVAC product knowledge. You would also be eligible for generous full-time benefits , including monthly bonuses, annual bonuses, medical, prescription, dental, vision, a 401(k) plan with company match, company-paid life insurance, paid holidays, and paid time off (PTO) . If this sounds like the right store management opportunity for you, apply today! ABOUT JOHNSTONE SUPPLY Johnstone Supply is a one-stop-shop with a variety of options in unitary and specialty equipment, repair and replacement parts, and maintenance supplies for residential, light commercial, refrigeration, and facilities maintenance. We offer the products, programs, and services that help contractors of all sizes succeed. We're committed to being our customers' HVAC/R resource from start to finish. With a friendly, fun, and team-oriented environment , our employees know that they are not just a number. We value their hard work and show it through our employee recognition program, bonuses, competitive pay, and great benefits . We also offer training through Johnstone University both online and in the classroom. Come join our family! A DAY IN THE LIFE OF AN OPERATIONS MANAGER As an Operations Manager for one of our locations, you are responsible for the hiring, training, and supervision of branch staff. As a hands-on leader, you model prompt, professional service when answering incoming telephone calls and greeting walk-in customers. You inspire all counter sales, warehouse, and delivery staff to take pride in their work and provide exceptional customer service. Your style of leadership fosters teamwork, respect, accountability, and trust. You are goal-oriented and continually achieve your branch's financial targets. With attention to detail and efficiency, you accurately complete transactions and paperwork. You resolve customer complaints and dispute effectively. Working with outside sales personnel, you also help develop effective sales programs and promotions for your branch. You enjoy the challenge of being a strategic leader and get great satisfaction out of achieving goals! QUALIFICATIONS FOR AN OPERATIONS MANAGER 2+ years of experience as an operations manager Ability to pass a drug screen Business acumen Consistent customer service skills Leadership skills Do you enjoy coaching and mentoring others? Are you able to prioritize multiple tasks and delegate effectively? Do you work efficiently and with a sense of urgency? Are you an effective problem-solver with empathy for others? If so, you might just be perfect for this Operations Manager position at our HVAC supply store! HVAC industry experience or training is preferred but multiple factors will be taken into consideration. General knowledge of wholesale distribution including branch operations, order fulfillment, inventory control, customer service, showroom merchandising, shipping & receiving, and sales are preferred but we are willing to train the right person . READY TO JOIN OUR HVAC SUPPLY STORE TEAM? If this HVAC store management position sounds right for you, please complete our initial 3-minute, mobile-friendly application . We look forward to meeting you! Location: 21227 #J-18808-Ljbffr Johnstone Supply