Toyota Service Manager

Service Director Opportunity

Vale Group, a nationwide specialized recruitment firm, has partnered with a company based in Callaway, MD who is actively searching for an experienced Service Director to work between several sites for an opportunity paying a competitive $160,000- $240,000 depending on experience and performance. You will take ownership of several existing service departments. We want a fixed operations leader known for driving profit improvement, building people, and consistently impressing customers.

Benefits of the Service Director include: Excellent career growth opportunity as well as highly competitive benefits, among them ownership participation through an ESOP, a 401(k) featuring company contributions, comprehensive health, dental, and vision plans, paid vacation and holiday time, and no Sunday hours.

Requirements of the Service Director:

• 5 or more years of upward automotive fixed ops leadership, including time spent as a Service Manager, Fixed Operations Manager, or an equivalent position
• Excellent people skills relating to the management of Customers and Technicians
• Demonstrated wins leading service operations in a high-volume retail automotive setting
• Fluency in reading department financials and interpreting core service KPIs
• Established ability to attract, grow, and hold onto top-performing teams
• Proven gains in tech productivity, labor sales growth, guest retention, and bottom-line department performance
• Working proficiency in DMS platforms, with CDK preferred, and the Microsoft Office suite
• Import franchise exposure, particularly Toyota, is a requirement.
• Consistent tenure pattern showing long-term leadership impact, plus a valid license and acceptable driving history

Responsibilities of the Service Manager:

• Run all daily department functions spanning scheduling, staffing, throughput, workflow, and profitability
• Source, onboard, coach, and retain Service Advisors, Technicians, Dispatchers, and support roles
• Monitor performance indicators including repair order volume, effective labor rate, technician efficiency and proficiency, labor gross, CSI, warranty metrics, and retention
• Work hand-in-hand with Parts, Sales, and executive leadership to lift overall fixed operations output
• Maintain full alignment with manufacturer standards, warranty rules, safety requirements, and company policy
• Create scalable processes and operating disciplines to support future expansion
• Handle escalated concerns personally and keep the guest experience front and center
• Own department forecasting, expense management, and financial goal attainment