Sr Account Manager

Position Overview Are you a relationship-driven professional with a passion for customer success, strategic account management, and operational excellence? Our client, a leading OEM manufacturer, is seeking a Senior Customer Account Manager to serve as the primary liaison for key customer accounts while driving customer satisfaction, business growth, and cross-functional collaboration. The Senior Customer Account Manager will manage a portfolio of top-tier OEM customers, serving as the voice of the customer internally while ensuring customers receive exceptional service and support. This individual will build trusted relationships, forecast customer demand, coordinate product transitions, and collaborate across engineering, production, purchasing, and quality teams to deliver solutions that meet customer needs. Key Responsibilities Serve as the primary point of contact for assigned strategic customer accounts. Develop and maintain strong customer relationships while expanding connections throughout customer organizations. Conduct regular business reviews and touch-base meetings to understand customer goals, products, and future needs. Own customer demand forecasting and support the internal S&OP process. Manage product lifecycles, including new products, product changes, end-of-life planning, and obsolescence management. Partner with internal Engineering, Production, Purchasing, and Quality teams to ensure customer requirements are met. Analyze customer scorecards, identify performance gaps, facilitate root cause analysis, and drive corrective action plans. Lead formal problem-resolution activities from containment through permanent corrective action. Analyze pricing and recommend adjustments when appropriate. Resolve issues related to payment terms, customer requests, and business exceptions. Identify SKU rationalization and obsolescence opportunities. Proactively address scheduling challenges and negotiate solutions with customers. Coordinate with manufacturing facilities and customers to manage seasonal volume fluctuations. Mentor and support Account Managers and Customer Service Representatives. Qualifications Required: Bachelor's degree in Business, Supply Chain, Engineering, or a related field. Minimum of 5 years of account management, customer service, or customer-facing experience in a manufacturing environment. Experience working with OEM customers . Strong relationship-building and customer management skills. Experience with EDI (Electronic Data Interchange) processes. Advanced Microsoft Excel skills. Experience working within ERP systems, preferably XA ERP or similar AS400-based platforms. Strong analytical, problem-solving, and communication skills. Ability to work independently and manage multiple priorities with minimal supervision. Preferred: Experience supporting demand planning and forecasting activities. Knowledge of S&OP processes. Experience managing product transitions, pricing analysis, and supply chain coordination. Benefits Eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. #J-18808-Ljbffr