Senior Banker - Concourse Plaza Financial Center - Spanish Required

Job Description The role serves as the first point of contact for Bank of America financial center clients, helping uncover personal banking needs for individual and small business clients, offering appropriate solutions, and connecting clients to specialists. The position deepens client relationships through platform services, supports clients with self‑service or transactional activities, and provides exceptional client care. Responsibilities Partner with teams to provide financial center clients with consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. Assist, educate, and train clients on conducting simple transactions through self‑service technologies. Leverage available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy. Adhere to established processes, laws, and guidelines in performing day‑to‑day activities such as opening accounts, account maintenance, and Digital Assisted Shopping. Manage client interactions by taking the best course of action for the bank and its clients while abiding by all regulatory requirements. Required Qualifications Minimum of one year of sales experience in a relationship‑oriented and client‑centric environment. Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Collaborates effectively to get things done, building and nurturing strong relationships. Displays passion, commitment and drive to deliver an experience that improves clients' financial lives. Confident in identifying solutions for helping new and existing clients based on their needs. Strong written and verbal communication skills; comfortable engaging all clients (in‑person and by phone). Ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances. Applies strong critical thinking and problem‑solving skills to meet clients' needs. Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously. Is a commissioned notary or can successfully obtain a notary commission in the state where the role is located within a few months of start date. Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance. Desired Qualifications Associate's Degree or Bachelor's Degree in business, finance or a related field. Experience working in a financial center where sales goals were met or exceeded. Retail and/or sales experience in a salary‑plus incentive environment. Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded. Experience with financial information, spreadsheets and financial skills. Knowledge of banking products and services. Strong computer skills including Microsoft applications and previous experience utilizing laptop technology. Skills Active Listening Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America) Hours Per Week 40 Pay Range $25.97 – $31.75 hourly, with incentive eligibility based on performance metrics. Benefits This role is currently benefits eligible. Industry‑leading benefits, paid time off, and resources are provided to support employee well‑being. Location US – NY – Bronx – 200 E 161ST ST – CONCOURSE PLAZA BC (NY5330) #J-18808-Ljbffr Bank of America