OSC Technician, Network (Swing)

OSC Technician, Network Role As a member of CoreSite’s Operations Support Center (OSC) team, and reporting to the OSC Network Manager, the OSC Network Technician will be responsible for IP and Telecom Engineering support, performing network related troubleshooting and configuration. Shift: Swing Shift 6:30pm - 3am EST Sunday - Thursday Duties Support of the Telecom and Network infrastructure environment, 24x7 on-call support may be required Respond to SNMP trap alarm notifications, resolve/repair issues, and make recommendations for updates to SNMP trap notifications Day to day support on all network related issues (support tickets, new circuit turn ups, peering, route server problems, etc.)

1. st and 2nd level technical support (i.e. 802.1q, Q-in-Q, P2P) on all Ethernet connectivity (Intra-site & Inter-site)
2. nd level technical support on all TDM circuits (T1, E1, DS3, OCx, Clocking, etc.)

Continuous improvement of overall network to strengthen network reliability and scalability Provide support on special requests such as rDNS name change, sFlow data, traffic utilization Manage IPAM Database Participate in the documentation of network configurations, procedures and troubleshooting steps Review/Implement maintenance requests and analyze for risk to customers from a global perspective – ensure adherence to listed protocols in the standard operating procedure for maintenance and notifications. Work with the local field operations team to adjust the schedule as appropriate to maximize uptime while accomplishing the scope Responsible for monitoring CoreSite’s Data Center network equipment, critical systems and infrastructure. Analyze alarms for risk to customers based on information from the NMA, building automation and monitoring systems. Escalate high risk alarms if required Provide dedicated alarm monitoring for specific maintenance events as they occur. Work directly with the local field operations team performing the maintenance to ensure the MOP is adhered to and uptime is maximized Provide Tier 2 troubleshooting input during an event related to the power and cooling plant Manage facilitation of a high severity incident bridge – determine appropriate resources to engage and notify to join the bridge. Provide OSC incident notifications to the appropriate groups impacted. Deliver internal incident broadcast to Senior Management. Maintain incident records during an event Open and close maintenance windows with the local field operations team and communicate the maintenance window status to customers as appropriate Provide day-to-day customer support as needed while on shift Provide day-to-day support and training to CoreSite team members related to the network Perform other duties as specified in the Standard Operating Procedures and/or as directed by CoreSite Management Travel to other CoreSite data center for onsite support and/or maintenance Promote and demonstrate the behaviors consistent with CoreSite’s culture and values Other projects and duties as assigned Requirements Knowledge, Skills & Abilities A flexible schedule with the ability to work onsite, non‑standard business hours and weekends as needed Familiar with Computerized Maintenance Management Systems Good knowledge of switched network topologies, VLANs, trunking, spanning tree, port configuration Good knowledge of network tools such as ping, traceroute, telnet, nslookup, iPerf3, etc. Good understanding of testing methodologies such as ITU‑T Y.1564 (aka EtherSAM), OTDR, etc. Experience working with test instruments such as EXFO, JDSU, source/power meter, etc. Good understanding of the OSI Reference Model Good understanding of digital hierarchy: DS0, DS1, DS3 and SONET networks Experience working with SONET network elements Experience working with DWDM Good understanding of Peering or experience working with Internet Exchange Points Experience dealing with Tier 1 & 2 carriers, ISPs, etc. Understanding of copper and fiber cabling Technical knowledge and experience in electrical and mechanical support systems to include power distribution systems, emergency power, UPS systems, DC power, HVAC, and fire alarm and suppression systems Excellent written and verbal communications skills Strong attention to detail and organizational skills Strong problem solving and troubleshooting skills Proficient with MS Office Suite with emphasis in Outlook, Excel, Word and Visio Willingness to learn in a fast‑paced, often changing environment, adapts well to new processes and procedures and work well under pressure Proven ability to work independently with little supervision Ability to take initiative and work with a sense of urgency that puts the customer first Ability to type 50 wpm; general computer skills are essential Education / Experience Experience working in a data center environment At least 3 years of networking experience with Brocade and Cisco OS or equivalent At least 3–5 years’ work experience in a technical capacity with prior experience in a Data Center Operations Center or Data Center Facility Operations strongly preferred Bachelor’s or trade school degree preferred Physical Demands Ability to stand 1/3 – 2/3 of the time Ability to walk 1/3 – 2/3 of the timeAbility to sit 1/3 – 2/3 of the time Ability to climb and balance 1/3 – 2/3 of the time Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time Ability to reach with hands & arms 1/3 – 2/3 of the time Ability to smell, talk & hear Ability to use hands to type, handle & feel Ability to reach with hands and arms Ability to see at close and distance ranges and the ability to see color Must be comfortable working in a high stress, fast paced environment with shifting priorities Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on‑call support Ability to lift up to 50 pounds 1/3 of the time Compensation Base salary between $32.00 and $40.00 hourly. Eligible for an annual bonus and equity based on individual and company performance. Benefits First‑day medical insurance through Cigna with generous premium cost coverage Dental insurance through Delta Dental Vision insurance through VSP Telemedicine through MDLive for Cigna Healthcare and dependent‑care flexible spending account (FSA) plans Health saving account (HSA) plans for employees participating in the High Deductible Health Plan Life, AD&D, short‑term disability, and long‑term disability insurance fully paid by the company Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance First‑day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match Discretionary annual bonus and equity incentive plan Employee stock purchase plan (ESPP) with a 15% discount 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave Free parking or a company contribution toward a public transit pass Additional Perks Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives Technology Stipend: $100 monthly stipend Educational Reimbursement Program: Work‑related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker Pet Insurance: Keep your furry friends healthy and happy Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements Discounts: Discounts, cash back offers, and perks on thousands of brands LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos General Statements Applicants must be currently authorized to work in the United States on a full‑time basis. The employer will not sponsor applicants for work visas. All offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5‑panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine and amphetamines. #J-18808-Ljbffr CoreSite