Rapid Rehousing Stabilization Case Manager

Rapid Rehousing Stabilization Case Manager

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State's largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Altus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Job Summary:

The Rapid Rehousing Stabilization Case Manager provides direct support to homeless individuals who are preparing for and transitioning to housing. This person empowers participants to take charge of their own life's direction and gain sustainable independence, by operating from a "housing first" point of view. The Rapid Rehousing Stabilization Case Manager assists the participant directly or by referral to obtain and maintain stable income, apply necessary life skills, and assisting with access to services and connecting with outside community resources they need to live successfully in stable permanent housing. This person works as a team with integrated services at St. Francis House to stabilize the guest in housing, income and behavioral health.

Essential Duties/Responsibilities:

• Carries a caseload of approximately 40 individuals, whose needs will vary over time, but approximately 25% of which will have high levels of service needs at any given time.
• Provides housing navigation services including housing search, placement, administering financial assistance, and providing stabilization support in the community.
• Uses a proactive approach in developing positive relationships with residents, reaching out on a regular basis with all individuals on the caseload to ensure they know what, where, and how to engage in services when needed.
• Conducts assessments and builds collaborative service plans with residents, prioritizing areas that are directly connected to improving levels of stability in housing, income, and behavioral health, establishing agreed-upon goals.
• Works with participants to develop and or strengthen daily living skills including budgeting, employment/income, food and nutrition, and good tenancy practices.
• Understands and respects individuals' choices and of readiness to change and uses Motivational Interviewing to provide encouragement, insight, and informed support.
• Monitors participant's tenancy to identify any potential concerns early, including landlord-tenant disputes, rent arrearages, and lease or code violations (by tenant and/or by landlord). Reports out any concerns to supervisor promptly.
• Serves as a liaison with participant's landlord, medical and behavioral health providers, and others as needed and permitted by participant.
• Reaches out to each client on a minimum monthly basis, in person, by phone, or through video to assess their stability, provide resources and support, and proactively identify any risks to maintaining their housing.
• Keeps accurate records of work with participants in all required databases, including but not limited to referrals made, services provided, progress toward goals, and contract-specific details.
• Self-monitors performance to insure measurable progress with participants and adherence to contract requirements, departmental goals, and/or agency-wide outcomes.
• Maintains ongoing and up-to-date tenant records in the database (Clarity and Google Docs) and regularly reviews caseload activities and goals.
• Monitors participant's tenancy to identify any potential concerns early, including landlord-tenant disputes, rent arrearages, and lease or code violations (by tenant and/or by landlord). Reports out any concerns to supervisor promptly.
• Serves as a liaison with participant's landlord, property management, medical and behavioral health providers, and others as needed and permitted by participant.
• Self-monitors performance to work with supervisor to insure measurable progress with participants and adherence to contract requirements, departmental goals, and/or agency-wide outcomes.
• Adheres to agency code of conduct.
• Performs other duties as assigned.

Requirements:

• Highly reliable, proactive, and independent with a consistent and responsible work ethic.
• Strong knowledge of motivational interviewing, Housing First models, harm reduction, and trauma-informed care.
• Demonstrated commitment to ending homelessness with a compassionate, non-judgmental, and person-centered approach.
• Skilled in supporting individuals through behavior change with patience, consistency, and empathy.
• Knowledge of housing resources, subsidy programs, and Continuum of Care systems (Boston preferred).
• Ability to effectively engage individuals from diverse backgrounds, including those with behavioral health needs and CORI/SORI involvement.
• Strong communication and advocacy skills (verbal and written).
• Excellent interpersonal and customer service skills with the ability to build trust and rapport.
• Creative problem-solver with the ability to manage complex and challenging situations.
• Strong organizational and time management skills with attention to detail and deadlines.
• Ability to work independently and collaboratively in fast-paced, high-stress environments.
• Proficient in Microsoft Office Suite and related software.
• Committed to recovery-oriented, trauma-informed, and person-centered care models.

Education and Experience:

• Experience in case management and/or direct service with vulnerable populations.
• Minimum of 1 year working with individuals experiencing or transitioning out of homelessness (preferred).
• Experience in social services settings with knowledge of coordinated care planning and housing case management.
• Experience providing direct services to homeless individuals (preferred).
• High School Diploma or equivalent required; additional education in human services preferred.
• Valid driver's license and reliable transportation (strongly preferred).
• Lived experience of homelessness and/or recovery (a plus).
• Bilingual (Spanish) preferred.

Work Environment & Activity:

• Prolonged periods of sitting at a desk and working on a computer.
• 70% of the work is field-based, and a valid driver's license is required.
• Occasional standing and moving throughout multi-level buildings.

If you are ready to make a lasting impact in the lives of others, please complete our application process.

SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.