Front Desk Receptionist

Responsibilities Welcome patients and visitors and help patients and guests feel comfortable when waiting to be attended to Track patients in the reception area and communicate with them, as needed. General administrative and computer work Collect or update patient information including demographics and insurance information; collect completed patient forms and payments Enters all new patient demographic information into the computer. Schedule, reschedule, and cancel appointments as necessary. Update patient recalls as necessary. Total daily charges; add to any balance; give receipt; post payments in computer Reconciles cash receipts daily; prepares daily report Checks-out all patients; ensure patients understand their condition and treatment; provide any special instructions to patients upon leaving; provide clarification of the doctor’s instructions. Details Department: Front Desk Reports to: Front Desk Manager Skills/Abilities Excellent customer service skills. Strong listening and verbal communication skills Impeccable customer service with a patient focus Ability to communicate effectively across all levels Strong organizational skills and attention to detail Effective time management abilities are essential Strong desire to learn new skills and grow with the company Bilingual. Fluent in English and Spanish, Polish or Arabic Accurate data entry. Basic math skills Ability to work as a team member. Management of multiple tasks simultaneously. Empathetic personality with concern and respect for patients’ needs. Composure under pressure. Travel requirement: able to travel within 3 of our offices. Two are located in Oak Lawn and occasionally travel to Orland Park office. (Main locations will be in Oak Lawn) #J-18808-Ljbffr Family Eye Physicians