Concierge/Security Officer - Luxury High-Rise Multifamily Community

Job Description

Job Description

Position Overview

We are seeking a professional, customer-focused Security Officer to join our team at a luxury high-rise multifamily residential community. This position is responsible for maintaining a safe, secure, and welcoming environment for residents, guests, staff, and vendors while delivering exceptional customer service consistent with a luxury residential experience.

The ideal candidate is polished, dependable, proactive, and experienced in residential, hospitality, or high-end property security operations.

Key Responsibilities

• Monitor and secure all access points, common areas, parking structures, and amenities.
• Conduct routine foot patrols and property inspections throughout the building.
• Greet residents and guests in a professional and courteous manner.
• Verify visitor access and maintain visitor management procedures.
• Respond promptly to incidents, disturbances, alarms, emergencies, and resident concerns.
• Write detailed incident, activity, and daily reports.
• Coordinate with property management, concierge staff, maintenance teams, and emergency responders.
• Monitor CCTV systems, access control systems, and building security technology.
• Enforce property rules, safety procedures, and community policies.
• Assist with package monitoring, vendor access, and resident support when needed.
• Maintain a visible and professional presence throughout the property.

Qualifications

• High school diploma or GED required.
• Valid Guard Card / Security License (as required by state law).
• Previous experience in luxury residential, multifamily, hospitality, hotel, or high-rise security preferred.
• Strong communication and conflict-resolution skills.
• Professional appearance and demeanor.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Basic computer and report-writing skills.
• Experience with CCTV, access control, and security systems preferred.
• Ability to stand, walk, and patrol for extended periods.
• Flexible schedule, including nights, weekends, and holidays.

Preferred Skills

• Customer service or concierge experience.
• CPR/First Aid certification.
• Experience working in luxury or Class-A residential communities.
• Bilingual communication skills are a plus.

What We Offer

• Competitive pay
• Opportunities for growth and advancement
• Professional work environment
• Ongoing training and development
• Uniforms provided
• Full-time and part-time opportunities available

Schedule

• Day, swing, and graveyard shifts available
• Weekend and holiday availability may be required

Work Environment

This position works within a luxury high-rise residential environment requiring exceptional professionalism, discretion, hospitality, and attention to detail.

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic under applicable law.