Customer Experience Manager

Customer Experience Manager

Supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross-functional teams to deliver high quality agency support before and after golive. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with post-golive stabilization and customer experience improvements.

Requirements

• US Citizenship
• MBI Clearance
• Experience with SAP Concur preferred; Must have experience with Travel and Expense systems
• Hands-on experience with functional consulting and system implementation
• Experience in requirements gather, system configuration, testing, integration coordination, and support
• Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations
• Experience working with Federal or DoD clients
• Knowledge of system implementation principles, business process design, and functional testing
• Experience in Agile environments
• Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements
• Understanding of integration concepts, system or service design, and content or process management
• Skills in Microsoft Excel and Word
• Excellent verbal and written communication skills

About Us For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance.