Operations Optimization Analyst

Operations Optimization Analyst

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Job Summary

The Operations Optimization Analyst will play a critical role in enhancing the efficiency and effectiveness of claims processing within Gallagher Bassett. This position is ideal for individuals with at least 1 year of claims experience and a passion for process improvement, learning design, and operational excellence. The Analyst will focus on streamlining, standardizing, and optimizing claims processes to ensure consistency, accuracy, and scalability across the organization.

Responsibilities

• Analyze current claims processing workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Design and implement streamlined processes that align with organizational goals and industry best practices.
• Develop standardized procedures and guidelines to ensure consistency across teams and regions.
• Collaborate with Learning & Development teams to create training materials and programs that support new and improved claims processes.
• Facilitate workshops and training sessions to educate teams on process changes and best practices.
• Monitor the effectiveness of training programs and make adjustments as needed to ensure knowledge retention and application.
• Utilize data analytics to measure the performance of claims processes and identify trends or anomalies.
• Prepare detailed reports and dashboards to communicate findings and recommendations to stakeholders.
• Track key performance indicators (KPIs) to evaluate the success of implemented changes.
• Work closely with Resolution Managers, Claims Teams, and other stakeholders to gather insights and feedback on current processes.
• Act as a liaison between operational teams and leadership to ensure alignment on process improvement initiatives.
• Partner with IT and technology teams to leverage tools and systems that enhance claims processing efficiency.

About You

Required: High school diploma or GED equivalent and a minimum of 4 years of relevant work experience. Preferred: Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience). Minimum of 1 year of experience in claims resolution, claims processing, or a similar role within the insurance industry. Strong understanding of claims processing workflows and insurance industry standards. Proven experience in process improvement, operational optimization, or project management. Excellent analytical and problem-solving skills, with the ability to interpret complex data and make actionable recommendations. Proficiency in process mapping tools, data visualization software, and Microsoft Office Suite (Excel, PowerPoint, etc.). Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Experience in designing and delivering training programs is a plus. Lean Six Sigma Green Belt or higher. Project Management Professional (PMP) certification.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...