Trainer IV

Conduent State&Local Solutions, Inc

The Call Center Trainer leads onsite new‑hire training classes of up to 30 employees, teaching systems, products, tools, and procedures for a government-focused contact center. This role delivers instructor-led and occasional virtual training, monitors attendance and performance, provides coaching through classroom and nesting, maintains training records and reports, and updates materials in collaboration with operations to prepare employees for successful transition to live customer support.

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Vacancy posted 4 days ago

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