Licensed Vocational Nurse Case Manager

About Us The Department of Family Medicine of the Keck School of Medicine of USC provides care for every member of the family, across generations and over lifetimes. We aim to enhance the quality of life for underserved and vulnerable patients while educating future generations of highly skilled, compassionate primary care specialists. Our goal is to combine education, patient advocacy, and evidence-based research to advance family medicine and geriatrics. Position Overview USC Street Medicine is seeking a Licensed Vocational Nurse Case Manager to support our Enhanced Care Management program. The Licensed Vocational Nurse will work on multidisciplinary Primary Care Team to provide case management support and clinical care to people experiencing unsheltered homelessness in Los Angeles. The ideal candidate must have a commitment to providing high-quality care for complex patients, be dedicated to working and developing a collaborative team model of care and have experience working in case management, as well as working with both physical and behavioral health diagnoses. This is a full-time, in-person position in Los Angeles, CA. There is no hybrid or remote schedule. The schedule is M-F, 8a-4p. Responsibilities Provides case management support services, guidance and education to Patients to ensure improved health outcomes. Includes linkage to pertinent community resources, appointment setting. Provides comprehensive medical record documentation that reflects all aspects of care provided during each encounter, including patient history, care coordination efforts, case management tasks, medication list, allergy list, treatments and/or procedures. Accurately and completely documents data for billing purposes. Demonstrates knowledge and skill necessary to provide individualized interventions and services to promote restoration of health and achievement of patient health goals. Conducts follow-ups with patients via phone calls, encampment visits, and visits to other settings where patients can be found. Provides client care coordination in a manner that is non-discriminatory and non-judgmental. Demonstrate an understanding of age-related and cultural needs of individuals served. Accurately obtains and records patient vital signs and medical history. Recognizes changes in the patient’s physical and mental condition, takes appropriate action by notifying physician and/or nursing supervisor. Accurate and timely completion of Assessments and Care Plans, as well as periodic assessments of patient progress towards care plan goals. Act as a patient advocate and liaison between the patient and community agencies (i.e., Housing for Health, Department of Human Services, hospitals, etc.) and ensure that patient needs are met with rights maintained; consults and collaborates with community providers to ensure continuity of care. Work cooperatively with external partners and organizations effectively communicating Street Medicine's mission. Work closely with, and is a part of the larger internal Street Medicine Multidisciplinary team, including Social Work Department, Registered Nurses, Physician/Physician Assistant/Nurse Practitioner, Community Health Workers and administration team. Promotes security by alerting appropriate personnel for safety, fire and other unsafe situations. Reports any unusual occurrences to supervisor. Demonstrates knowledge of crisis intervention, interviewing techniques, psychosocial issues, counseling principles, and case management documentation processes. Maintains files and records, oversees equipment and office supply inventory. Photocopies, collates, faxes, distributes mail, performs errands. Reads and prioritizes incoming mail. Handles or routes as appropriate. Required Qualifications Valid California Vocational Nursing license Valid BLS for Healthcare Provider Valid IV therapy and blood withdrawal (IV/BW) certification Drivers License Preferred Qualifications 1 Year experience with unhoused population. Demonstrated intrapersonal skills and knowledge of patient care and/or needs. Must have keen observation, decision-making, and communication skills. Ability to follow orders and work independently within scope of practice. Experience in a complex medical or academic development setting encouraged. Excellent communication skills – both written and verbal. Comfortable interfacing with highest level of university leadership and university supporters/volunteers. Demonstrated affinity for diplomacy and the ability to cultivate and maintain relationships at all levels. Practices a high level of integrity and honesty in maintaining confidentiality. Ability to multi-task effectively and demonstrate strong organizational skills. Sound judgment and decision making A cooperative and team-oriented attitude Effective facilitator in various settings Follows established USC and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Minimum Requirements Minimum Education: High school or equivalent With Specialized/technical training Nursing Minimum Experience: 1 year Minimum Skills: Demonstrated intrapersonal skills and knowledge of patient care and/or needs. Keen observational, decision-making, and communication skills. Ability to follow orders and work under close supervision. Completion of an accredited vocational nursing program or equivalent. Preferred Education: Related undergraduate study Preferred Experience: 2 years Compensation and Work Details this position is a full time in person position and employee must report to work at the SSB Soto Street Building in Los Angeles, CA when scheduled. Work hours and on-site days may be subject to change depending on business needs. The hourly rate range for this position is $31.11 - $35.00. Equal Opportunity and Diversity USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility Employer Culture and Benefits USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work. #J-18808-Ljbffr University of Southern California