HR Specialist (Hardship Transfers)

HR Specialist (Hardship Transfers)

We are seeking a dedicated HR Specialist to provide compassionate support and case management for employees and their families during challenging times. This role requires a strong sense of empathy and the ability to manage complex cases involving hardship transfer applications.

Responsibilities:

• Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need.
• Review hardship transfer applications and support employees by providing resources relevant to their situation.
• Escalate issues or barriers to the appropriate partner teams.
• Communicate updates and status changes to associates and site HR teams throughout the process.
• Demonstrate strong judgment and decision-making skills when reviewing hardship requests.
• Exercise independent judgment in managing complex cases to determine transfer eligibility.
• Handle sensitive cases related to domestic violence, homelessness, self-harm, and death.
• Use critical thinking to respond effectively to dynamic situations and anticipate future challenges.
• Collaborate with the Global Crisis and Issues Management Response (GCIMR) team to assess high-risk situations and potential reputational damage.
• Partner with Global Security Operations (GSO) to mitigate risks through approved controls.
• Identify root causes of high-volume contacts and trends within the Building-to-Building operation process.
• Collaborate with People Experience and Technology (PXT), Ethics, Compliance, Legal, and MHLS Operations teams.

Essential Skills:

• Human resources
• Employee relations
• Adjudication
• Judgment
• Empathy
• HR administration
• Microsoft Office proficiency
• Customer service
• 3+ years of experience as an HR Generalist, HR Specialist, or in a contact center role with equivalent experience
• Superior attention to detail
• Exemplary judgment
• Strong research and root-cause analysis skills
• Demonstrated ability to independently solve problems
• Proven experience working cross-functionally to solve complex problems
• Experience managing confidential and sensitive associate information
• Excellent interpersonal and communication skills

Work Environment:

This position is 100% remote, offering flexibility in work hours and the ability to work from the comfort of your own home.

Job Type & Location:

This is a Contract position based out of Reno, NV.

Pay and Benefits:

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type:

This is a fully remote position.

Application Deadline:

This position is anticipated to close on Sep 22, 2026.