Account Manager

At Murj, we do what we love and love what we do! Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices? In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients. What Murj offers. Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie. Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe. And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership. From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service. How We Work at Murj Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success. Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj. We believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas. About The Role. As an Account Manager, you are the primary point of contact for assigned customer accounts after their launch and transition to Murj. Your role is to build and maintain strong relationships, ensuring customer satisfaction, driving account renewals, and expanding revenue through upselling and cross-selling Murj products and services. In collaboration with sales, Account Managers will also facilitate quotes for clinical services for new and existing customers, manage contract renewals, and support overall account growth. Success in this role requires a deep understanding of cardiac device clinic operations, proactive account management, and the ability to align customer needs with Murj’s platform capabilities. In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned. What You’ll Do. Account Management & Customer Success Build and maintain strong relationships with key stakeholders. Identify and adapt to changes in customer leadership or organizational structure. Leverage data and analytics to track customer goals and recommend strategies for success. Maintain regular communication through check-ins, updates, product launches, and strategic reviews. Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform. Prepare and present business reviews to key decision-makers. Work closely with the Customer Success team post-launch and when clinics need to re-launch. Follow the Murj renewal process to minimize churn and drive retention. Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured. Identify upsell and cross-sell opportunities based on customer needs and engagement. Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts. Working with the Clinical Leadership team, identify opportunities to quote clinical services for new and existing customers. Ensure service details are explained to customers, including onboarding processes, to customers. Maintain a deep understanding of Murj’s platform and device clinic operations to effectively position solutions. Customer Data & CRM Management Document customer interactions and platform changes accurately in Salesforce. Track and report on key account activities to support data-driven decision-making. What Makes You a Great Fit. Strong communicator with a customer focus. Must be able to develop and present business reviews to a diverse audience, while looking for opportunities to upsell products/services. Must collaborate with internal teams for customer success. What You Bring. Strong relationship-building and communication skills. Clinical background in cardiac device clinic. Familiarity with remote cardiac monitoring workflows or device data management. Demonstrated success managing complex, multi-stakeholder accounts. Strong presentation skills and experience delivering executive-level business reviews. Proficiency with Salesforce reporting, dashboards, or analytics tools. Ability to analyze customer data and recommend strategic actions. Experience in sales, contract negotiation, and renewal management. Deep understanding of Murj platform capabilities and device clinic operations. Strong organizational skills and attention to detail. Proficiency in Salesforce or similar CRM platforms. Adaptability in a dynamic, evolving role within a cross-functional team. Bachelor’s degree required or equivalent experience. Nice To Haves. Master’s degree preferred or equivalent experience. Licensure as a Physician Assistant or Nurse Practitioner with experience in Device Clinic. What Success Looks Like (First 90 Days). Develop a working knowledge of Murj’s platform, including key features, value propositions, and integrations relevant to cardiac device clinics. Review all assigned customer accounts, their history, contract details, and current platform usage metrics in Salesforce. Build strong working relationships with Sales, Customer Success, Clinical Services, and Legal teams. Conduct introductory calls with key contacts at top accounts to establish rapport and communication cadence. Begin tracking customer goals and any early indicators of risk or opportunity. Begin reviewing customer performance on the Murj platform and identify areas for improvement or training needs. Identify and document upsell and cross-sell opportunities based on usage trends or clinical needs. You can articulate the health of each assigned account — renewal dates, risk levels, engagement metrics — and provide leadership with a clear summary. By Day 90, a successful Account Manager at Murj will have: Built trust with internal teams and key customer stakeholders. Established clear visibility into their book of business. Begun driving renewal and growth conversations. Contributed to data-driven account planning and proactive retention efforts. Demonstrated initiative and ownership of customer outcomes without waiting for direction. Travel expectations: 31-50%: Moderate travel; regular meetings, site visits, or events across multiple locations #J-18808-Ljbffr Murj